metals4U reviews

1456353699

juan vilchiz

google

1

Went in the morning and puchased some material and they were suppos to cut and have it ready in 3 hrs ok .... went back 3 hours later and turns out they didnt have the gauge we wanted so we needed to get a thicker material paid te difference and said to go back in another 3 hrs.... at which point the material was cut and i hand loaded my self with a hispanic guy who was the only good person... at this point the work day was wasted .... the sale person sold us material they didnt have twice yea she was nice but i wont shop again with them sorry.... oh and dont try going there with a gooseneck....

1509815074

Cameron Owens

google

Hi Cameron, Thank you for your input. As being one of the only metal service centers in town that is open on Saturday's, we do experience longer than usual wait times as we only staff one person inside and a couple in the warehouse. I do agree that we should have moved you and other customers along while this particular customer was browsing. I will bring this experience up with my staff and make sure we try to identify these situations better going forward. Thanks again for your review and I sincerely apologize for your experience. Please feel free to contact me if you have any other concerns. - Dominic - [email protected]

1509555577

1

The service was incredibly slow. Admittedly I was there on a Saturday and there was only one person at the front desk but I had to wait nearly 20 min to be helped to pay for some scrap & gloves, and pick up a prepaid order. As I was waiting, the customer ahead of me seemed to not have his entire order ready and walked around the whole store gabbing something, asking the sales guy several questions about the item, spend a min or two figuring if he really needed it, walked back to the counter to finish checking out and then repeating the process. This went on for like 20 min. If you have a customer that has two things in their hands, the least you could do is ask if that was all they had and see if you could expedite them rather than literally help a customer hand pick drill bits which is part of what happened. Overall, they will have what you are looking for. The regular weekday guys are fast and friendly. I just felt quote put off by the only guy working the office putting up with a customer who clearly wasn't ready and was causing a bottle neck for other customers. UPDATE: If I could give a negative stars review I would. Today (November 4th 2017) I went in to pick up another order and saw that CATHY was there. In the back of my mind I said; "Oh good, she's fast, friendly, and always moves things along." Which is true until today. Today I was lectured for my not so stellar review I previously left and her words exactly were when I explained what had happened "Oh, I thought you actually had bad service..." and then she continued to defend what had happened previously when CLEARLY there are signs that say that the staff there is not to help you pick out stuff or to offer recommendations which is EXACTLY what had happened last time causing me to wait for nearly 20 min to have the front desk staff help a customer handpick drill bits. ("We can't just leave/drop a customer to help someone else, what if that was you." If I was that person who was being handheld through my purchase process and a sales person tactfully said "Do you mind if I help this customer who only has two items?" I would have realized that I was capitalizing on a very valuable employees time and said sure as I continued my browsing. In fact that has happened numerous times and I myself have done that with customers in a retail setting. In my 10 years of previously working for Apple Retail and after having over 40 hours of training in customer service and managing upset customers, NEVER was I ever told to criticize a customers perspective or say that what they perceived as an injustice was not really poor service. I know I'm not a big customer but I know there are lots of other members at TechShop that go there and I will be letting them all know how I was lectured about my previous negative review. Overall the back shop staff are great however I WILL NEVER GO HERE AGAIN. People rarely pay for products, they pay for experiences and Metals4U has just given a customer the worst experience ever by saying that although they had an employee break store policy in clearly helping them put their order together, help them hand pick items from the bins in the front, and cause other customers to stand around for nearly 20 min and to say "oh I thought you actually received bad service." To me that says they don't care about changing a customer's perspective which I had come in today hoping that it would be different. You don't go kicking a hornets nest.... Best thing to have happened was for CATHY to have seen my name and just made a mental note to let it pass, maybe it would have all washed over, but instead she decided it was her duty to lecture a customer... BAD BAD BAD SERVICE and BAD BAD BAD IDEA when that customer has already taken to online sources to share what had happened...

1417757335

Charlie davidson

google

5

I rate this place 5 full stars Best service in any category I have ever experienced. They have the friendliest staff and they are extremely knowledgeable. I put a wanted ad on CL for a 1.75" od pipe and they answered I looked everywhere locally from off of St Elmo street to the scrap yard on 5th St so I finally put a wanted ad. The place in south Austin was friendly and professional but has a limited stock. Metal4U has a wide range of pipe sizes square Plating you name it they have it. they have hardware all types of plating. I'm a DIY er I have many projects that I'm working on, right now I'm working on a low dollar Bicycle stand and they have everything I need except for the clamp which is no big deal because that's a specialty item. I'm using a Park clamp from a PRS-3 that I won on eBay. For anyone that knows professional bike stands they are expensive not just the stand but the shipping. A complete PRS-3 is over 550.00 shipped here I can build one that's better for less than half including the clamps. You could make a double clamp and really save money. For my turntable projects I used some of the precut square plating for my TD124 plinth and now it's rock solid They treat everyone the same and that's like you have been a life long customer. I hope this review doesn't raise the prices because I found them extremely fair. Who answers CL ads and gives top notch service who greats you with sir? they do They are extremely busy at times so don't expect them serve you bear and call you norm when you enter they will however great you with respect. I'm not a regular customer but they offered to order a lot of custom sizes something I have never been offered at any other iron retailer the rest have said sorry or I couldn't tell you where to get what you need. The place south of ben white couldn't even tell me of any other iron dealers and now I know why that's because once you discover this place you wouldn't go back unless you either can't go up to north Austin or have a special deal. Summary: they are the best period!!!

1577135597

Angel Medina

google

5

Came looking for materials to build a double gate, these guys made the selection of items very easy, fifteen minutes later , I walked out the door with a purchase receipt on my hand, very pleased with their service!.

1625071427

Jeff Genung

google

1

While the office staff seemed to be on the ball, the pickup was a fiasco. I was treated poorly. I will not be going back. There are other places to buy metal.