Hi Spencer! Thank you for taking the time to detail your experience at our pub location. On behalf of our team, I apologize that your first and second experiences did not meet your expectations as we strive to provide all of our guests a welcoming environment to enjoy our food and local brews. If you can please email me at [email protected] with any other additional information you wish to provide to help us improve our dining experience, that would be greatly appreciated. I look forward to hearing from you and hope you had a great time on your trip visiting family!
1648741097
1
What a terrible experience on Wednesday March 30th 2022. Arrived at 8:25p and sat at the bar. Took the bartender a few minutes to greet me and give me menus but he was working the bar alone so not a big deal. Drink ordering and delivery was timely. He took my food order around 8:35pm, I ordered the From the Smoker plate (3 meats, potato salad, and 3 sauces) with a side of sweet potato fries. Around 9pm and shortly there after two new parties had taken seats on either side of me at the bar. One party ordered food and had it within minutes but it was quick appetizers and chips and dip. The other party ordered a pizza. By 9:25p both parties had their food and mine had still not arrived. At that point I asked for a manager who was not overly sympathetic and just wanted to try and quickly get me food to go but they had switched to a late night menu at that point. There was no way to make things right. They simply said my order had slipped through the cracks. This is now the second horrible dining experience I have had at San Tan when I travel home to visit family and I will not visit again nor will I patron their beer. To be treated condescendingly and offered an inferior alternative to the meal I ordered and be told they wanted to give it to me to go is unacceptable with how to treat people. After I walked out I returned 3 minutes later and asked the bartender to charge me for the minimum amount possible ($1.50) so I could at least leave him a tip since his service was great and it wasnt his fault.
Ashley, thank you for taking the time to provide us this information. We are looking into the situation and would like to follow-up with you via email. Will you please contact me with any additional information that may be helpful at [email protected]? Thank you, I look forward to hearing more from you soon.
1645463381
1
Blonde hostess working today at around 4:40pm (Saturday) was the nastiest vibe when we walked in. I asked her about availability and she her tone was so bratty that it took everyone in our group aback. Super unwelcoming vibe and like to go here, but wont be back if snotty brats are going to make the company we have visiting uncomfortable
We appreciate your positive review, Cynthia! All of our spirits are made locally at our distillery facility on Warner! If you would like to try more of our spirited concoctions, we suggest you check out Spirit House right next door!
1652723332
5
SanTan Brewing is a bustling brew pub in charming downtown Chandler with excellent local beers, tasty "grub", and a fun "buzzy" atmosphere. Sit inside to feel a part of the action, or outside in 2 different street side patios. The one adjacent to the bar always feels busy. Sit in the smaller patio for more intimate conversation. SanTan now has spirited concoctions with locally produced vodka: lite, thirst quenching, and yummy!
The food was great and good portions but i swear our server is a lizard person
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