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Polish
Swiss
Xamax Industries
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Xamax Industries reviews
Information about Xamax Industries
4,67
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtbkpuSmFBEAE!2m1!1s0x0:0x798b9d81e7030b9c!3m1!1s2@1:CIHM0ogKEICAgICmnJnJaA%7CCgwIxu-GjgYQqKLd3AI%7C?hl=en-US
Nasir Uddin
google
https://www.google.com/maps/place/?q=place_id:ChIJy6OYmStheUgRnAsD54Gdi3k
2
Xamax never keep promise or delivery deadline and this is not the first time. Also, Xamax never say sorry for taking extra time. I placed an order on 8 December 2021 and its supposed to be deliver 22/23 December 2021. and after 3/4 days later I received an email says it would be delivered after new year. and there is apology for delay. We know its Xmas and you know as well. So, please do not blame Xmas. As a Business Management student I think (my personal thinking) you customer service staff need some motivation and salutation training including Sophie Smith (it's not personal).
1621943234
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richard brown
google
https://www.google.com/maps/place/?q=place_id:ChIJy6OYmStheUgRnAsD54Gdi3k
Thank you for your honest review Richard. It's sad to see you go, but completely understandable. We had to ensure the health, safety and welfare of our team first and foremost, hence the trade counter being the final area of the business to re-open. Production never really shut down, and we have never stopped taking orders - only the public face to face of the business was suspended. Happy to say, the trade counter is back up and running for a while now.
1636061110
3
Used xamax for years but have now decided to open an account at another supplier due to the shop not yet open after covid lockdown. I totally understand it being closed but now everything is opening back up and they still havent opened the shop which i prefer to look round and choose products
1463672694
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fourbus
google
https://www.google.com/maps/place/?q=place_id:ChIJy6OYmStheUgRnAsD54Gdi3k
5
As usual this years Polo shirts were fantastic, couldn`t be more pleased with the service i recieved from Toni Farey and the gang. A big thank you from Myself and the members of Plantation 42 RSC.
1559755674
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM0eHIyRXhBRRAB!2m1!1s0x0:0x798b9d81e7030b9c!3m1!1s2@1:CIHM0ogKEICAgIC4xr2ExAE%7CCgwImvff5wUQiNnb5AE%7C?hl=en-US
David Griffith
google
https://www.google.com/maps/place/?q=place_id:ChIJy6OYmStheUgRnAsD54Gdi3k
Thank you for your review David.
1593602108
5
Great company. Fast, efficient and accurate with logo work. Fab staff who are ready to assist with every question and enquiry. A true can do company.
1494607356
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRNFlxOXJnRRAB!2m1!1s0x0:0x798b9d81e7030b9c!3m1!1s2@1:CIHM0ogKEICAgICQ4Yq9rgE%7CCgsI_MvXyAUQwJ3YEA%7C?hl=en-US
Gemma Wilkinson
google
https://www.google.com/maps/place/?q=place_id:ChIJy6OYmStheUgRnAsD54Gdi3k
1
I don't usually take to forums to complain nor am i in anyway a serial complainer but people need to be aware of this service:- Terrible Service - tried to order some sports shirts for eighteen 11/12 year olds going away on there first rugby tour but a 35th anniversary for the 2 clubs back in March, however, after being sent the visual, i then had to chase the quote, when i did i was asked by the sales team "is it me you've been dealing with", minor confusion accepted, move on to new sales person who i ask numerous time can the order be completed for 4th May, i'm told if i pay by a certain day they could push the order through. Xamax receive the payment. I then hear nothing till 3rd May when i send an e-mail checking delivery will be made as requested, to be told - after discussion with managers it won't be delivered - do i want a refund?. We phone expressing our disapointment and the fact they had entered into a contract between customer and service provider once they had taken payment. Receive a phone call back at 4:30 pm saying the shirts could b printed but not sewn together!! Numerous e-mails sent expressing mine, the kids and parents upset and also explaining how unacceptable it was as we now had a rugby tour with no shirts to play in, all the e-mails seem to take an age to respond to, and constant chaser e-mails from me having to be sent, i'm then told we should have been aware that there was a delay due to one of the machines breaking down. We weren't aware of any machines till after the shirts were required...Asked to speak to a manager and we can't be given surnames of managers! Even though a quick google search reveals them via linked in All in all poor communication, extremely poor service, differing information depending on which department you speak to, shame really as we have used them many times and i guess other companies will benefit from this shambles...obviously Xamax are able to give up on potentially thousands of pounds of orders and repeat business... Use them by all means but don't believe the 4 week turnaround and you will receive the product at some point in the future
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