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Rocky Top Embroidery
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Rocky Top Embroidery reviews
Information about Rocky Top Embroidery
4,68
22 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZamJEOTR3RRAB!2m1!1s0x0:0xcbf0cf38bcc34318!3m1!1s2@1:CIHM0ogKEICAgIDYjbD94wE%7CCgsIwpD75gUQ-OKtNQ%7C?hl=en-US
Torrance J.
google
https://www.google.com/maps/place/?q=place_id:ChIJL0OBL-XftokRGEPDvDjP8Ms
TJ, Thank you for your feedback. I do wish that you had ask to speak to me. It was my understanding that we did offer to replace the order and make it right. That is our policy and should have been done. I am sorry that we have lost your business, but if you do choose to give us another try, please ask to speak to me - Beckey, I am the owner and would be happy to help you.
1568773678
3
My experience was lackluster because of a small mistake. The staff wasn't really that inviting but I was served quickly through email and arriving. I felt confident they had the details right because I gave them a mock shirt and a the font. I bought a hat which came out nice. I choose to go to this location since it was local but I regret it now. I guess I get what I paid for. I was going to get more from them but they didn't take me or my business seriously. They were slow. It took a week to put a banner over the shirt. It didnt look bad but not what I needed. They did offer 20 percent for next time. As a customer service professional with a 5 star business just some advice to this local business: sometimes take the lost (money and time) for a mistake and redo it. Being too confident shows actually arrogance. I just assume by seeing how many were in the office and the artist is answeting emails and phone calls that they need more customer service training;admin assistant. I could of just returned the shirts and got a refund but they didnt cost much and I can still use them. Usually I just call and talk to the owner or supervisor but in this case this is better. Anyways I will just pay more in the DMV next time. This is just my experience. Be safe!
1614097673
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5dVBpaDl3RRAB!2m1!1s0x0:0xcbf0cf38bcc34318!3m1!1s2@1:CIHM0ogKEICAgIDyuPih9wE%7CCgoIidrUgQYQ6N82%7C?hl=en-US
Ray Lopez
google
https://www.google.com/maps/place/?q=place_id:ChIJL0OBL-XftokRGEPDvDjP8Ms
1
My order was never done! I was told my order would take 5 days, 3 weeks later and still nothing. I received the run around. Customer service was non existent had to keep emailing without response to check on my order. I was lied to and then got some excuse that the other company stop working with them.PS.They outsource DTG & Screen Printing.
1512599979
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRLTktY3FRRRAB!2m1!1s0x0:0xcbf0cf38bcc34318!3m1!1s2@1:CIHM0ogKEICAgICQ-9-cqQE%7CCgsIq-Oh0QUQgPGMJw%7C?hl=en-US
LaJuanda Sherfield
google
https://www.google.com/maps/place/?q=place_id:ChIJL0OBL-XftokRGEPDvDjP8Ms
5
My experience was great, Everyone is kind and helpful. I have been a customer for years and I am pleased with the quality of merchandise. I use Rocky Top for gifts and our church wear.
1528135368
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRaTdqVVhnEAE!2m1!1s0x0:0xcbf0cf38bcc34318!3m1!1s2@1:CIHM0ogKEICAgIDQi7jUXg%7CCgwIyP3V2AUQwK_ehgI%7C?hl=en-US
Lisa Suckow
google
https://www.google.com/maps/place/?q=place_id:ChIJL0OBL-XftokRGEPDvDjP8Ms
5
Great Staff! Awesome ideas and fast service!
1529533821
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBby1XQWR3EAE!2m1!1s0x0:0xcbf0cf38bcc34318!3m1!1s2@1:CIHM0ogKEICAgIDAo-WAdw%7CCgwI_aqr2QUQgKqFxAM%7C?hl=en-US
Ricke Portalatin
google
https://www.google.com/maps/place/?q=place_id:ChIJL0OBL-XftokRGEPDvDjP8Ms
5
Becky is great at providing custom products. First class!
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