Adventurevehicleoutfitters reviews

1623331348

Jeff Kirk

google

Thanks for taking the time to leave a review. We sincerely appreciated the opportunity to outfit your 4Runner last season. We strive to provide top-notch installation and customer service to all our customers, not only when you were here before but especially today. And we've tried to keep you in the loop on delays - we had planned on early June based on the information manufacturers provided us and turns out that actually meant end of June by the time reality kicked in. We have definitely experienced challenges during the last year. From moving the business into double the space, hiring and training more staff, designing and building a new showroom, workshop, and office, to nonstop parts delays its kind of been one thing after another. Not to mention during a pandemic. Parts in our industry have become so inconsistent all we can do is relay the information we receive and then try to let it roll off our backs so we don't let it drive us crazy. We take it very seriously but unfortunately several factors outside of our control have made it difficult to control the process. This also makes scheduling a total nightmare when we find out about delays from vendors without advance notice and are booking over a month out due to such high demand. On one hand its a great problem from a business perspective but still a problem we and all our customers are dealing with every day this season. A little understanding and patience goes a very long way these days and is what it is like it or not. We've had you on our minds since you've been delayed. When we had another customer cancel an appointment we jumped on the opportunity to try to squeeze you into their spot, so we could get you completed as quickly as possible. This is why our new customer service representative called to offer that slot. We figured you'd be happy we could get you in, in a few weeks but unfortunately our explanations regarding the unprecedented growth in this industry and/or how we are fairing as regular people trying to run a growing business have not been well received from you. I wished we could have worked this out over the phone or in person but also understand you're free to express your frustration in this manner. At this juncture we feel its best to part ways and not interested in your business. We have provided a full refund for your parts and wish you the best of luck with your 4Runner.

1623282631

1

I had Juniper do a lot of work on my 4Runner last year and they always did a good job, and hand great customer service. So when I decided to get a new front bumper and winch I hired them. Since they have expanded and moved the customer service has gone way down, and I imagine the quality of work has suffered as well. I paid for the bumper and winch in February. I reached out twice between then and now to get updates, each time the projection was late may or early June for installation. Today I get a call from someone new saying I was in luck there was a "cancellation and they can squeeze me in" at the end of June, but they need it for 2 whole days as they are "trying to work me in". That is after ignoring my most recent request for an update. The owner Josh had originally said they were going to book some time for me in Early June. When I talked with him he said they are going through growing pains and are just to busy to get in me any sooner. They were great before they moved, now they don't seem to care about customer service. UPDATE: I asked if I could pick up the parts that I had ordered in February as they were sitting in their shop waiting to be installed on my 4Runner. Clint said they didn't like this review so they were refunding my money and I am not allowed to pick them up. So I am changing this to a 1 star review.

1623331744

Out4Gear

google

UPDATE: We just learned that you are Jeff Kirk and simply trying to leave a similar review twice. Even your 4Runner (we built out) is the thumbnail in this profile picture. We are reporting this to Google. Thanks for taking the time to leave us a review. We would love to use this as an opportunity to learn more about where we were not able to serve you as best as we could. It sounds like you're familiar with both our old location as well as the new one so am assuming you're an existing customer I can find in our database? We've love to sit down with you for a couple minutes (phone) and get a little more detail as to your experience and where we came up short? We could provide some compensation for providing us with this feedback. On moving and our growth: we haven't tried to double our operation overnight or anything like that FYI. We simply outgrew the last location and moved into a larger unit. The larger space allowed us to buy more equipment, hire more people, etc in attempt to bust out more projects with more employees. But the demand in this industry is outpacing what we can produce, even in this new place. I wanted to point that out bc we're not some big corporation that has so many people working there we don't even know who is who or what is going on in the office that day vs. the shop. Its a tight knit group and we want to do everything we can to provide the best experience possible. UPDATE: We just learned that you are Jeff Kirk and simply trying to leave a similar review twice. Even your 4Runner (we built out) is the thumbnail in this profile picture. We are reporting this to Google.

1623332767

3

The folks at Juniper do have a lot of knowledge and have a some great mechanics. However, they tried to grow to fast and are having some serious growing pains that are negatively affecting customer service. This place is no longer the friendly let us help you build your right it once was.

1621546343

Michael Pytel

google

Thanks for taking the time to leave us a review and let us know how we are doing!

1623334150

5

Very helpful staff. Got the parts I needed and waiting on install! Will share pics!

1642013563

Cenk Toroslu

google

Thanks for taking the time to let us know how we are doing. We're pumped for your new camper and all the adventures ahead. Thanks again!

1646159603

5

Folks at Juniper overland are very thorough and helpful. Setting up our camper and truck involved many decision points and cost. Juniper helped me through each point to make sure not to make costly mistakes. Truck is now a beast and we enjoy it for skiing trips.

1643165694

Ryan Medina

google

Thanks so much for taking the time to write a review. It really means the world to us and we appreciate the positive feedback! 3/1/22 Update: noticed you changed your score from 5 stars to 3 stars and deleted your text review. We suspect this has to do with your requesting a refund for the diesel heater on order? We sincerely apologize for the backorder of those heaters but unfortunately it is outside our control. Please don't hesitate to let us know how we can help.

1609108567

3