Whittakers Embroidery reviews

1502442091

H H

google

Hi Wasim, Thanks for your review. As explained on the phone this is a standard release fee. Please see below our frequently asked questions:- Can I have my logo, once it has been set up on your system, to use elsewhere? If you would like your logo file emailing in the embroidery machine format or print format, there is a charge of 50 + VAT to release this. We subsidise heavily the cost of logo set up for our customers, when you place your first order.

1502444503

1

Order from here alot also paid 20 to have a logo setup which they charge. Ordering some special delivery bags which will have our logo on asked for a copy of our logo file for which they want 50 to release even though they don't supply the bags. Don't seem to understand when explaining to them. From now on I will take my business elsewhere there are much better places out there

1514400767

Nell Falkner

google

Thank you for your observations. Upon return of the faulty item we offered you a choice of a full refund or an alternative garment. You chose an alternative garment which we arranged to send out as a plain sample to see if the garment matched your standards. You chose the garment. We then checked the embroidery was correct before production & sent it back out to you.

1514885945

1

BE CAUTIOUS. Like previous reviewers I had no end of hassle with this company when I received an item which was faulty. The fault was not even related to their embroidery; it was a manufacturing fault with the jacket, which I think they should have noticed before embroidering, it was very obvious. Despite initial denial and refusal to accept the manufacturing fault, they did eventually accept it. Supposedly as a matter of good will, they agreed to replace it with an alternative product. I dont think they have heard of the Consumer Act. Customer service from their head of sales is truly appalling, I have never encountered anything like it. It took over a month to receive the replacement item. As an organisation we have accepted we will have to swallow the cost of the logo and move on to a different company for our future products.

1555074016

007Racing-Turbo WheelieGod

google

5

Excellent service a d quick turnaround

1523457945

Don Matheson

google

5

Delighted with our new company polo shirts...great quality and top class embroidery...would highly recommend

1498159095

abdul kalam

google

1

****AVOID THIS COMPANY THEY ARE RIPP OFFS THEY MAKE A MISTAKE AND EXPECT YOU TO PAY FOR IT AND THEY HAVE THE WORST CUSTOMER SERVICE ALSO THEIR MANAGER NEED TO GET SOME LESSONS ON HOW TO HANDLE SITUATIONS INSTED OF SAYING IF YOU WANT TO TAKE THINGS FURTHER I WILL PROVIDE YOU WITH OUT SOLICITORS DETAILS*** HERE IS MY EXPERIENCE WITH THESE IDIOT OF A COMPANY The first time i used whittakers embroidery was last year when i ordered 20 black trucker caps with white print and what i recived was 20 white caps with black print i called them straight away and they resolved the problem which shouldn't have happened anyway. Last week i called them to order more of the same hats which i ordered previously and a lady took my order she explained to me that its going to be the exact same as last time black caps with white print. My order arrived yesterday i open the box and guess what they messed up again its was the wrong size logo print i called them straight away and explained this and they said to email them the old hat picture and the New one side by side i also added another one showing them the measurement of both hats, then i get a email in the morning saying ""Firstly I am very sorry to hear that you are not satisfied with your caps. However, this print on you last order, was exactly the same as the previous order. No changes have been made on your stored logo from your approval. You approved this logo on your previous order last August of 66mm high, and again this would not be changed unless our customers requested this."" And then i called to say that they are wrong and you can Cleary see it on the pictures they are wrong sizes the lady explained to me she can't help me and there is no one available in the office to help me with this matter then she game me her managers email address. I emailed the manager saying "" Hi david i order some caps off you and it arrived yesterday but im not happy with them as they are the wrong size print iam sending you 3 attached pictures to see for yourself. I need this resolved as soon as possible many thanks"" Hes reply was ""Hi Abdul, Yes I have already discussed this with Allison. I have seen the pictures and our designs already in addition to your approval from one year ago. There is no way we could have changed the size of the logo from previous. So in conclusion we have fulfilled your order as previous. Yours sincerely David Duckworth General Manager Then i emailed him saying to call me on my mobile which he refused saying "" I'm afraid my decision on this will not change. If you would like to take things further I will provide you with our solicitors details for any future correspondence."" Then i called the office to speak to mr DUCKWORTH and as soon as i said my name they cut the line off i tried to call them back but no answer. How is this fair where i loose out because of their mistake judge it for yourself people don't use this company use other companies and save yourself from getting ripped of.