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Vonhaus
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Vonhaus reviews
Information about Vonhaus
3,23
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRM3FHNjVRRRAB!2m1!1s0x0:0x15dd373e20b0b218!3m1!1s2@1:CIHM0ogKEICAgIDQ3qG65QE%7CCgwInZqS2gUQwNHqnQE%7C?hl=en-US
Milupa’s Cook
google
https://www.google.com/maps/place/?q=place_id:ChIJL1fMFduxe0gRGLKwID433RU
Dear Milupa Bibi, Thanks for getting in touch and I am terribly sorry to hear your shopping experience with us has not been a positive one. On the rare occasion that we experience issues with stock levels due to the popularity of an item, the order is flagged with our warehouse team right away. However, due to a technical issue this had not come through to us straight away as it usually would do so I do apologise for the delay in notifying you of this. I understand your frustration and I apologise unreservedly for any inconvenience this order has caused you. We have refunded your order in full and an alternative fan has also been sent to you as a goodwill gesture for your inconvenience, completely free of charge. I would like to apologise again for such issues occurring with your order, if you would like to discuss this further, please do not hesitate to contact me directly. Kind regards, Rebecca
1531382021
1
I wouldnt have given a star but dont even have a choice for me as I need to write this. To all the people be careful to order from this company as they wont even deliver your order at all and just sit there with your money until you call them to find out where your order is. First they wont find your order and then takes a while for them to finally find it and then they will say am sorry you wont recieve you order as its out of stock. They dont even notify you about it and only apologies for it. Then they will refund you your money which they think they are doing a great favour by returning your own money seems like they are giving money from their pocket. They will give you alternative 10-15 product and also want to make you feel like its worth of millions. They are the worst company ever guys be aware of ordering. You will wait weeks and waste your money on the calls to find out where your order is and in returning they say sorry and refund your own money and give a product of 10-15 product want to feel like worth of millions which you dont even want. I curse this bloody company to drown. I suffered and I want them to also suffer to.
1511977184
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRMEtPMEhnEAE!2m1!1s0x0:0x15dd373e20b0b218!3m1!1s2@1:CIHM0ogKEICAgIDQ0KO0Hg%7CCgsI4OH70AUQwMXvcw%7C?hl=en-US
mia dou
google
https://www.google.com/maps/place/?q=place_id:ChIJL1fMFduxe0gRGLKwID433RU
Good afternoon Mia, I am very sorry to hear of the issues encountered with the delivery and service, I would very much like to discuss this further with you. Please could you get in touch with me on - [email protected] quoting your order details and review and I will look into the matter. Kind regards, Rebecca DOMU Customer Service Team
1512389260
1
WORST online experience ever!!!!! DO NOT PURCHASE FROM THIS COMPANY!!!! will give 0 star if that is possible opinion. No attempt to deliver the product at all and lie about the delivery failed and returned to them already with strangely efficient speed less than half day after the dispatching. Keep me waiting for about an hour on live support!!!! No reply about any of my request of refunding or how it will be issued!!! No record or way for me to check refund status!!!!!!!!! Their attitude on customer service is getting more and more like Online Fraud to me!!!
1506940205
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRLTRpaUZnEAE!2m1!1s0x0:0x15dd373e20b0b218!3m1!1s2@1:CIHM0ogKEICAgIDQ-4iiFg%7CCgwIrarIzgUQwOi7tQI%7C?hl=en-US
Wesley Young
google
https://www.google.com/maps/place/?q=place_id:ChIJL1fMFduxe0gRGLKwID433RU
5
Found a great looking hammock, ordered as a gift. Fast delivery, would recommend.
1506422300
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRblplUkpnEAE!2m1!1s0x0:0x15dd373e20b0b218!3m1!1s2@1:CIHM0ogKEICAgIDQnZeRJg%7CCgsInNyozgUQgKTxfQ%7C?hl=en-US
Lee Marriott
google
https://www.google.com/maps/place/?q=place_id:ChIJL1fMFduxe0gRGLKwID433RU
5
I bought a vonshef stand mixer, quick, free delivery too I'm very impressed.
1516893894
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRdDZtQXNnRRAB!2m1!1s0x0:0x15dd373e20b0b218!3m1!1s2@1:CIHM0ogKEICAgICQt6mAsgE%7CCgsIxu2n0wUQgIvWbQ%7C?hl=en-US
Ryan Oliver
google
https://www.google.com/maps/place/?q=place_id:ChIJL1fMFduxe0gRGLKwID433RU
Dear Ryan, Good morning, We are sorry to hear this, we would very much like to discuss this further with you. Please could you get in touch with us on - [email protected] quoting your order details and review and we will look into the matter promptly. Kind regards, DOMU Customer Service Team
1518428205
1
The most frustrating company I have ever had to deal with. At the beginning of January I ordered a saucepan set from Domu.co.uk The order arrived and the first saucepan had a big chunk missing from the rim. I tried phoning the company, but gave up after nearly an hour waiting to get through. I emailed them instead and was asked to send over pictures of the damage. I did this, but they had issues trying to see the pictures. I was then asked to send the images to an alternative email address. I did this and someone responded to confirm that they had seen the images. A little while later they emailed again to say they were still unable to view the images. After numerous emails back and forth, they then asked if I wanted to return the items or have a partial refund. I opted to return the items for a replacement and requested a return label. A few days passed and I had to chase them up for the label, which they eventually sent. I packaged the item, attached the label and return paperwork and dropped it off at a parcel shop. Nearly 2 weeks after that I still hadn't received a replacement. I had to chase this multiple times and wasn't getting anywhere. I eventually opened a Paypal case against them and this spurred them in to action and they finally arranged to send a replacement set and offered me a partial refund of 10. The new set arrived and was ok thankfully, but I've still not had a refund. I chased it the other day and they said it can take 3 - 5 days to appear in my bank account. I pointed out that I paid by Paypal, so any refund will be done through Paypal and not directly to my bank. A week after the promised refund and still nothing. I chased it again today and they have told me that my refund has been processed already and the money should be back in my bank account. Again, I had to point out that I paid using Paypal and nothing has been refunded through paypal yet. They are still insisting that the money has been refunded to my bank account, despite the fact they don't have my bank account details! I really do give up!!!
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