They are very professional and fast. My husband needed very hard to find sizes and alterations to his uniform and they did a great job getting his uniform to fit perfectly.
The tone of your review implies you were negative from the start and you have loyalty to another uniform vendor. I respect this as I value loyalty and am sure they value you as a customer. If you would like to direct email me with your real name and the department you work for I would be happy to dig into what happened with your jacket.... [email protected]
1630639292
1
As an officer, part of my job is to have more patience than most other people. Aspen is one of the few businesses I have experienced in my time that utterly fails me every single time. At one point I ordered a winter jacket, after being told numerous times over a six month period it hadn't come in yet I simply gave up, never called them back and never heard from them regarding my order. I've likely had between 6-12 instances in which I'm told they are going to check the status of something I ordered and I never hear back from them. Most recently, I wanted to order a vest to carry and thought it would be easiest to go through them since they have all my measurements from previous visits. A gal tells me she has to check on something and she would call me right back and per usual, I never heard back. At this point I am finished with them as their business model of assisting customers is essentially non-existent. I see far more attentiveness from High School kids working drive-though and that is a sincere statement. From here on out I will travel out to Plymouth for my needs even though it is a little out of the way just to ensure I never have to deal with this junk business ever again.
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