Hello Gregory. I wanted to take the opportunity to introduce myself. My name is Ken and I am the new owner of the Vision Shoppe. I'm really sorry to hear that you had a bad experience 4-5 years ago with the previous owner. As someone who has been an Optician for 30+ years, I pride myself on my expertise and my customer service skills. Unfortunately there is nothing I can do about the experience you had with the old owner, however I would like to invite you to come into the shop to see all of the changes that I have made since I took ownership of the business last summer. I'd be happy to take a look at your current frames and make any adjustments for you as a gesture of goodwill. The next time you are looking to purchase new eyeglasses or sunglasses, I hope you would consider giving me a chance to help you. Thank you. - Ken Eterian
1560379639
1
Buyer Be Aware: This business does not deserve one star. Ray, the owner is extremely underhanded, he does not stand behind his products and he has no sense of customer satisfaction. My next step is to report him to the Better Business Bureau. I made more than one purchase at this store and when trying to return unused merchandise he refused to process a refund for eyewear that could have easily been put back on display. While the receipt clearly indicates a 20% restocking fee, that I was willing to absorb, he refused to honor the transaction. There is no policy that would alert a customer they would not be able to return unused merchandise within a given period of time. Your dollars would be better spent at Myoptic Eyewear in Nashua. They go out of their way to provide customer satisfaction.
Hello Kathleen. Thank you so much for your review.I really appreciate it.It was enjoyable working with you. Looking fprward to serving in the future.
1588015829
5
The owner is very accommodating and knowledgeable. Truly cares about his customers. A wide selection of frames for both regular glasses and sunglasses. Wouldn't go anywhere else!
I purchased two sets of glasses here for me and my daughter. Both times Ken was really helpful in picking a frame. He directed me towards a frame I hadnt considered and which ended up looking a lot better than the ones I had picked out. The glasses came within a week. Very personal service. I am very happy.
Pleasure working with you and thank you very much for your review. Look forward to seeing you again
1630537137
5
Vision Shoppe had frames different from any other local store that we visited, and they helped us find a unique set of frames and work around a problem with a bad prescription.
Thank You Very Much for Your Review .Look forward to doing business in future with you
1580149440
5
Ken did a great job on a complicated order involving 2 pairs of glasses, and a pair of Rx ski goggles. He also has an astute eye for selecting the perfect frames for ones face , and providing attentive detail when fitting the final product. Highly recommend Vision Shoppe.
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