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Bud Smail Motor Cars
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Bud Smail Motor Cars reviews
Information about Bud Smail Motor Cars
4,57
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNTN2EyU053EAE!2m1!1s0x0:0xaa33f49bfefa595c!3m1!1s2@1:CIHM0ogKEICAgICS7a2SNw%7CCgwI9Mvq_gUQoJuX1AI%7C?hl=en-US
kevin cow
google
https://www.google.com/maps/place/?q=place_id:ChIJ9zxRqOvRNIgRXFn6_pv0M6o
Hi Kevin, we would like to get some more details about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (724) 798-0315 to discuss this further.
1608568960
1
No comment
1639436894
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHbi1uTWlRRRAB!2m1!1s0x0:0xaa33f49bfefa595c!3m1!1s2@1:CIHM0ogKEICAgIDGn-nMiQE%7CCgsI3qTfjQYQ-I-fNQ%7C?hl=en-US
Monique Pitts
google
https://www.google.com/maps/place/?q=place_id:ChIJ9zxRqOvRNIgRXFn6_pv0M6o
Monique, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. I have forwarded your review to the manager who will be reaching out to you shortly. If you need to speak to us immediately please reach out to us at (724) 798-0315. Thank you!
1639494376
1
At first the people were so nice. The process was so easy and smooth. However, it was a whole nightmare. My car was delivered damaged. Had to go through the back and forth with this dealership and the delivery management to get them to take accountability and responsibility of the damages and getting them repaired. Again on a car I have never drove. After that headache, I had to go through another headache. During the time of back and forth about damages. I made it known the car did not drive right. I was told from the salesman Scott Stinson the car has been sitting to just drive it more. Long story short listening to Scott I drove the car more. Now my troubles are being blamed on wear and tear even though I made the dealership aware from the beginning. During this issue, the staff including management were very unprofessional. Every time I called I was told someone was going to return my call. They couldnt do something so simple as to return a phone call. I do not do reviews at all. But after this experience I had to. Thank god Mercedes in NC understood the BS I was going through and made accommodations to the best of their ability. As for Bud Smaill Mercedes, they better hope no one ever asks me about this place.
1652951971
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydWRqQ1RBEAE!2m1!1s0x0:0xaa33f49bfefa595c!3m1!1s2@1:CIHM0ogKEICAgID2udjCTA%7CCgwIo5eYlAYQoLq1jAM%7C?hl=en-US
C. Kack Modrick
google
https://www.google.com/maps/place/?q=place_id:ChIJ9zxRqOvRNIgRXFn6_pv0M6o
C. Kack! We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
1653058864
5
GREAT STAFF. POLITE, SINCERE & VERY FRIENDLY.
1612308665
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5a2RmLWZBEAE!2m1!1s0x0:0xaa33f49bfefa595c!3m1!1s2@1:CIHM0ogKEICAgICykdf-fA%7CCgsIucHngAYQ2JqnBA%7C?hl=en-US
Elisha Watt
google
https://www.google.com/maps/place/?q=place_id:ChIJ9zxRqOvRNIgRXFn6_pv0M6o
Elisha, thank you again for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
1612368680
5
Satisfied customer!! They have awesome staff very nice & sweet!! I look forward to coming back for any repairs needed !
1606396530
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDdnNUWjZnRRAB!2m1!1s0x0:0xaa33f49bfefa595c!3m1!1s2@1:CIHM0ogKEICAgIDCvsTZ6gE%7CCgwI8tT-_QUQwO-1zwM%7C?hl=en-US
Debbie Mika
google
https://www.google.com/maps/place/?q=place_id:ChIJ9zxRqOvRNIgRXFn6_pv0M6o
Debbie, we regret to hear that you had a negative experience with us. Iam forwarding your review directly to the manager Bryan Sciarrino who will be reaching out to you shortly. If you would like to reach out to him immediately, please call 724-838-1200.
1601391376
3
Purchased a 2018 SL63 convertible. The salesperson we had knew nothing about the vehicle. We were hoping the salesperson would take the time to understand the details about the car when we scheduled our appointment. That did not happen. We purchased from out of state and requested information about whatever might be less than perfect on the car. There were a couple of things that the salesperson did not notice and were a surprise when we arrived. The carpet mats were missing and the ones we were provided do not fit the car. The dealer since has provided the correct floor mats. There were also some heavy scratches on the door sills that were not mentioned. The vehicle was Certified pre-owned, however, it seemed one of the 2 batteries were dead from not being charged in the showroom, ultimately we found that the roof when folding in the trunk does not raise properly when the trunk is opened. Also, one of the trunk flaps does not lay down flat when the top is down. These items should have been caught with the Certified pre-owned inspection. The repairs to the roof were not under warranty, however, the dealer did cover the cost of this repair. The car was displayed in the showroom and had lots of fingerprints etc. We asked that the car be wiped down well due to COVID and we were driving the vehicle 9 hours home. We were told this would happen, but it did not. Dealer since offered to reimburse us to have the car fully detailed. In the end the dealer did try and rectify the issues.
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