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Bmwofcatonsville reviews
Information about Bmwofcatonsville
4,76
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPeHV2MHh3RRAB!2m1!1s0x0:0x48ffb99019e26af9!3m1!1s2@1:CIHM0ogKEICAgICOxuv0xwE%7CCgwI0vmClQYQuLX4nwM%7C?hl=en-US
Myung Lee
google
https://www.google.com/maps/place/?q=place_id:ChIJNwD0mtweyIkR-WriGZC5_0g
2
My overall experience of ordering an i4, canceling and getting my deposit back in this location was not pleasant. Ordering an i4 was great to start but when it became to cancelling and refunding the deposit, I had to pursue it for more than a month and still not refunded to my account yet. The worst part is there is no explanation, no apologies for the delay or the miss information that was given to me. I do not recommend this dealership. If you care to read, here it is. I have ordered an i4 through BMWUSA website last Oct putting a deposit of $1,500. However, I ended up cancelling the order when my slot was finally opened back in April. The salesperson told me the order was cancelled and deposit will be sent out. About two weeks later, I had to contact the salesperson on the status of deposit because it hasn't come in yet. Then I was told their finance department had refunded through Paypal (I made my payment using my credit card) and told me there is nothing they can do with the deposit that has already been processed. Then I gave them another week; I still didn't get my deposit. I called a finance department, and a finance manager wrote down my information and told me he will investigate and get back to me the next day. I gave them another week; I did not get a call back. I called the BMWUSA genius center, but they told me that the dealers are owned privately and individual entities, I will have to deal with the dealer to get the deposit back. So, I finally decided to go to the dealership to resolve the matter. I was able to talk to another finance manager, which was not a pleasant experience, I explained the whole story again. Then he told me he will investigate and get back to me again. The next day I got a call from the first finance manager I spoke to and told me that the order was never cancelled, and deposit was not able to refund because it has passed 6 months. He gave no further explanation even though I demanded it, just told me that he will write a check and send out via mail. Then I never received any apology for the delay or the miss information I was given for a month plus of pursuing getting the deposit back from this location. It feels like if I didnt not pursue, I would not have gotten to this position of waiting my deposit to come (Its been a week and I still have not received it yet)
1642451345
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbVBpcXJnRRAB!2m1!1s0x0:0x48ffb99019e26af9!3m1!1s2@1:CIHM0ogKEICAgIDmmPiqrgE%7CCgwIkaOXjwYQiMqlyAM%7C?hl=en-US
Tareque Alam
google
https://www.google.com/maps/place/?q=place_id:ChIJNwD0mtweyIkR-WriGZC5_0g
Tareque Alam, Thank you for taking the time to let us know about your experience. We would like to speak with you regarding your concerns but are unable to identify you in our customer database by your username. At your convenience, please reach out to our General Manager, David Lee, at 410-818-3356 or [email protected].
1642513313
1
The maintains place is rip off.
1648643131
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXbFo3anRBRRAB!2m1!1s0x0:0x48ffb99019e26af9!3m1!1s2@1:CIHM0ogKEICAgIDWlZ7jtAE%7CCgwIu5iRkgYQuKqw1wI%7C?hl=en-US
Marissa Harris
google
https://www.google.com/maps/place/?q=place_id:ChIJNwD0mtweyIkR-WriGZC5_0g
Hi Marissa, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! If you have any further questions, please give us a call. We're always happy to help! Take care!
1648650335
5
Jamie B was absolutely amazing! incredible experience looking forward to seeing her again for my next car inn the future.
1654357984
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPdktySWdnRRAB!2m1!1s0x0:0x48ffb99019e26af9!3m1!1s2@1:CIHM0ogKEICAgICOvKrIggE%7CCgwI4P_tlAYQ4N2QyAI%7C?hl=en-US
Kent Meyer
google
https://www.google.com/maps/place/?q=place_id:ChIJNwD0mtweyIkR-WriGZC5_0g
Hi Kent, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
1654416592
5
Jae, was awesome to work with. Very friendly, no hassling. The dealership was a pleasure to buy a car through. Jae helped us quickly get into a new BMW iX and we are loving it!!!
1653327940
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQybzc3QVdBEAE!2m1!1s0x0:0x48ffb99019e26af9!3m1!1s2@1:CIHM0ogKEICAgID2o77AWA%7CCgwIxJCvlAYQ4IietAE%7C?hl=en-US
Benjamin Peck
google
https://www.google.com/maps/place/?q=place_id:ChIJNwD0mtweyIkR-WriGZC5_0g
Benjamin Peck, Thank you for speaking with our General Manager, David Lee, regarding your concerns. Your experience with us does not reflect our store process and we apologize for any inconvenience that occurred as a result. If we can be of any further assistance, please feel free to reach out to David at 410-818-3356 or [email protected].
1653575718
1
I was provided a quote via email on a new car build, had credit approved via BMW FS and then they ceased communications. I can only speculate that the discount quoted to me was too strong for the current market and they found more lucrative customers. Online buyers beware!
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