Byte Size Solutions is nearby so thought I would give them a try. I needed a diagnosis and install of Windows 10 on my Surface. The service tech guy, Dan, gave me a price to do a diagnosis and install brand new Windows 10. He needed me to leave my brand new Surface and the charging cord but was not even going to give me any kind of receipt . . . huh? Uh, no. So I had him print me something. (jeepers this should be standard business practice, kind of expensive equipment to leave behind without some kind of acknowledgement). Next when I went to pick it up . . . the price he quoted me WAS NOT what he charged me. Guess I should have had that estimate put into writing also. So I paid it. Then I realized he did not even give me a decent receipt, just the Visa slip. But no invoice or anything saying what had been done (which I would want for my records, and again should be standard business practice). Back home and reading through the Nextdoor (social media) thread I see several negative comments about Byte Size (there were some positive too, but more than offset by negative). I need some more computer work on another laptop, but I will try another nearby place next time.
The best customer service I have ever encountered wow im astonished on how in depth they go to help you find the perfect solution not trying to oversell anything whatsoever they are really here to help! Amazing 10 stars if I could
Have been using ByteSize for a couple of years. The last two times the service has not been the greatest and I am disappointed. My computer was not connecting to WiFi and Norton utilities was not working. They ran a diagnostic and found no virus'. On the phone I was told they would help me get Norton working when I picked up the computer. I was told to just hit "forget" if the WiFi wasn't connecting. I picked up the computer and was told to call Norton. I have no idea what "forget" means and paid $50 for me to call Norton. Eiyee. come down to my level please. I will find another computer repair business- I guess when I take something in to be repaired, I expect to have it repaired.
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