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Chimneyguydallas
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Chimneyguydallas reviews
Information about Chimneyguydallas
4,84
37 reviews
The opinions come from external websites
Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHdVlHQ2pnRRAB!2m1!1s0x0:0x890fec5785864144!3m1!1s2@1:CIHM0ogKEICAgICGuYGCjgE%7CCgsI7YmKjAYQoLyafw%7C?hl=en-US
Mary Preslar
google
https://www.google.com/maps/place/?q=place_id:ChIJq6puKS4bTIYRREGGhVfsD4k
Hi Mary, Thank you for your honest feedback, it helps us correct things internally so we can prevent it from happening again. Again we apologize about the miscommunication on the glass front ( which was why we gave you our cost to save you a great deal of money). Unfortunately with most companies that ship products including some that we work with that offer the best product options, the communication has gone downhill since covid. It makes it hard for our team to relay updates to the customers sometimes because we are in the dark as well. Although your feedback helps because I can relay it to our team so we can learn from it and the company that we worked on getting your parts and fireplace. Thank you again for your business and we are happy that you liked the finally product. Have a great week.
1636030755
3
We were very happy with the final appearance of the fireplace. It is a spectacular addition to our home. Our problem with the whole process was a lack of communication on the part of Chimney Guy. This caused us a lot of stress. Because there were may times that we were in the dark about the status of the project.
1565084061
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBMjh1ZkZREAE!2m1!1s0x0:0x890fec5785864144!3m1!1s2@1:CIHM0ogKEICAgICA28ufFQ%7CCgsInZOl6gUQkJfgcQ%7C?hl=en-US
OTM Members
google
https://www.google.com/maps/place/?q=place_id:ChIJq6puKS4bTIYRREGGhVfsD4k
I apologize for any inconvenience you may have experienced. As I explained when we corresponded by email, we do our best to accommodate our customers requests, however, when I asked you if you wanted to be present for the install of your new cap, you declined and did not request we leave the cap and we do not leave trash in a customers yard for them to clean up. I also explained that the cap was not reusable because the cap is made to fit the specific chimney. We get rid of all trash at the end of the day. Im sorry that you are unhappy, but there is no way we could have known that you wanted to keep your old/damaged cap because you did not communicate that to us. We hope that you will reconsider your one star review. Please contact our office if there is anything we can do for you.
1531945665
1
He took the old chimney cap and said it was sold for scrap the same day with out our permission. It was reusable. I had planned to take to our house in the country. He should have thought if it had value to him as scrap he claims, it may have value to the home owner. That was unprofessional.
1635899131
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHbWZHNjl3RRAB!2m1!1s0x0:0x890fec5785864144!3m1!1s2@1:CIHM0ogKEICAgICGmfG69wE%7CCgsI-62HjAYQqOSEJQ%7C?hl=en-US
John T Turner
google
https://www.google.com/maps/place/?q=place_id:ChIJq6puKS4bTIYRREGGhVfsD4k
Thank you John, for your kind words. We greatly appreciate it.
1636030244
5
Adam is very knowledgeable of his work and did and 5 star job for us.
1609997557
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTbzR6SnZnRRAB!2m1!1s0x0:0x890fec5785864144!3m1!1s2@1:CIHM0ogKEICAgIDSo4zJvgE%7CCgsI9bna_wUQsKydQw%7C?hl=en-US
Donna Diaz
google
https://www.google.com/maps/place/?q=place_id:ChIJq6puKS4bTIYRREGGhVfsD4k
5
Adam was very professional, friendly and courteous. He wore his mask. He took the time to answer all my questions. Made sure our fireplace was working good. Would definitely recommend. Thank you!
1608322060
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTd3JPTm93RRAB!2m1!1s0x0:0x890fec5785864144!3m1!1s2@1:CIHM0ogKEICAgIDSwrONowE%7CCgsIjJj0_gUQ6PP0dA%7C?hl=en-US
John Leeman
google
https://www.google.com/maps/place/?q=place_id:ChIJq6puKS4bTIYRREGGhVfsD4k
5
Adam was able to take care of our problem and get our fireplace up and running in no time. Texting is the best way of communication with them. They know their stuff!
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