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Swiss
Frame.io
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Frame.io reviews
Information about Frame.io
3,58
12 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyeDZHbVdREAE!2m1!1s0x0:0x1e3f110fa0f54db6!3m1!1s2@1:CIHM0ogKEICAgIC2x6GmWQ%7CCgwI94uwkwYQwLzbyAM%7C?hl=en-US
Jimm Needle
google
https://www.google.com/maps/place/?q=place_id:ChIJW8GS9K9ZwokRtk31oA8RPx4
1
Frame IO has the worst customer service that I have ever dealt with. They will charge a fee for simply adding a team member to a project without giving you any indication that you are about to be charged. The craziest part is that my credit card on file was actually locked at the time that they charged me - My credit card company said that subscription fees will still be processed while locked but the problem is that this was clearly some type of scammie add-on as opposed to the yearly subscription fee. Frame IO must be used to dealing with the awful executive level of the film industry and have adopted their practices. Not only all of that but they also questioned my cognitive abilities when I requested the refund. Absolutely absurd. One of the worst experiences I have ever had in dealing with customer service. Use Vimeo instead.
1575663387
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNNbTlTOC13RRAB!2m1!1s0x0:0x1e3f110fa0f54db6!3m1!1s2@1:CIHM0ogKEICAgICMm9S8-wE%7CCgwIueyq7wUQ6KeJqAM%7C?hl=en-US
Deb Tam
google
https://www.google.com/maps/place/?q=place_id:ChIJW8GS9K9ZwokRtk31oA8RPx4
1
Canceling my subscription was near impossible. I ended up owing over $600 dollars which they wouldnt refund me for. It was very upsetting especially since they say they support freelancers. Their customer support is not helpful.
1521079364
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBdk9EaWtRRRAB!2m1!1s0x0:0x1e3f110fa0f54db6!3m1!1s2@1:CIHM0ogKEICAgIDAvODikQE%7CCgsIxKin1QUQwPLReA%7C?hl=en-US
Bobby Gormsen
google
https://www.google.com/maps/place/?q=place_id:ChIJW8GS9K9ZwokRtk31oA8RPx4
5
Unbelievably amazing software. This has saved me weeks off of my video creation workflow. Elegantly designed, super performant great team.
1565656939
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVNkphM1NBEAE!2m1!1s0x0:0x1e3f110fa0f54db6!3m1!1s2@1:CIHM0ogKEICAgIDU6Ja3SA%7CCgwI647I6gUQqN2hpAI%7C?hl=en-US
JimMy GaRciA
google
https://www.google.com/maps/place/?q=place_id:ChIJW8GS9K9ZwokRtk31oA8RPx4
5
Really nice place
1563520370
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVdE43UWR3EAE!2m1!1s0x0:0x1e3f110fa0f54db6!3m1!1s2@1:CIHM0ogKEICAgICUtN7Qdw%7CCgwI8trF6QUQ0L3_jQM%7C?hl=en-US
Kris Vanston
google
https://www.google.com/maps/place/?q=place_id:ChIJW8GS9K9ZwokRtk31oA8RPx4
2
Not bad software. Had several issues that took a long time to get support for. Basically the service was out and I had to pay for Wipster again which works really well too. The guys still charged me for the service which was basically dormant for 6 weeks. There was also an arrogance about the team that made me feel like my issue was a big problem for them to deal with, and it was basically all my fault.
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