Hi Matthew, Many thanks for taking the time to review VORTICE. We are very pleased you received such great service and should you require anything further please do not hesitate to contact us.
1623167211
5
I required help regarding the specification of suitable products for our specific requirements. I received very helpful support from knowledgable and professional staff. The products are nicely designed and of a high quality.
Good Afternoon, Many thanks for taking the time to review VORTICE. We are sorry you have had this experience with VORTICE and thank you for bringing this to our attention. We do not normally charge carriage on our quadro filters so this was a system error. Our accounts department will contact you in due course to arrange a refund. If there is anything further we can help you with please do not hesitate to contact us. Kind Regards VORTICE Limited
1652361789
5
Beware of shipping costs for replacement filters. Couldn't find any other supplier to replace the Bathroom and Kitchen Quatro Super / Micro filters, so ended up buying from them directly. GBP 10 for shipping 2 types of filters, speechless! UPDATE May 12th - Vortice just called me and confirmed there was a system error and I should not have been charged for shipping at all and now processing a refund. Upgrading to 5 stars accordingly. Good effort to read review, act and rectify! Well done!
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