Took weeks to get a call back, more weeks to get an estimate, weeks to get service and no call back regarding questions about the completed work. I'll give them two stars because they did the work OK (not well or to expectations), but otherwise a terrible experience.
Dear Einstein, Our records show that our Arborist visited your property in early March and I have documentation of a proposal being sent to you on 3/10. From that point on, we have no record of you replying to the proposal. As with many of our clients during these trying times, we understand that there have been many pressing matters to deal with in life. We do not have record of any return calls from you. More importantly, we take great exception with your non sequitur regarding our company being racist. If you have any issues you would like to discuss on this matter, I encourage you to reach out directly to the Division Manager for your region. If interested, message me and I will help coordinate a phone call.
1589995915
1
I was referred to this company by another tree services I called them here in south plainfield NJ. The guy came to take a look at the two cherry trees we have to treat them for Brown Rot. After that I did not hear back from them. I called them 2 times after a week and they said they will get back but never returned the call or email. Sounds like a racist company...
Both the office personnel and the men who did the work were very pleasant to deal with, the work was very well done and they cleaned up well afterwards.
Dear Afaf, Thank you for taking the time to reach out to us with your feedback on your experience with Bartlett Tree Experts. Time was taken to look into the details that you provided with the Arborist Rep that was involved. It seems that possibly there was some confusion about which trees were going to be treated on your property. Per the proposal that you had approved, only certain trees were being treated. Once a complaint was called into the office, the Arborist Rep came back out to your property to analyze the trees that you felt we had treated and killed. The trees that were dead were not part of the agreed upon treated trees and others that were looked at were not dead as a result of treatments, but poor planting and some had already been removed. We apologize for any misunderstanding and strive to always improve and thrive in the plant health care industry. We hope that in the future you would reconsider working with Bartlett Tree Experts. If you have any questions or would like to discuss with a manager, please do not hesitate to let us know.
1630357949
1
Very poor service, after 1 week of their treatments, 3 big trees died in my backyard. I dont recommend this company for any services
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