Hi Ms./Mrs. Koshal, Thank you for leaving us a review. Please accept my apologies for not meeting your expectations. We take our customers concerns seriously. I would like to learn the details about your experience with us to see how I may better help you, and the opportunity to resolve any complaint you may have. Please give me a call at your convenience. Looking forward to hearing from you. Michael Cobb, General Sales Manager 512-550-5990 [email protected]
1532222619
1
Misleading quotes and marketing gimmicks. Poor customer service and sales. I was quoted a price via email, but when I went to the showroom after driving for 2 hours from Austin, they said that the quote meant something else, even after I had repeatedly confirmed the quote before coming to the dealership.
John, Thank you for taking the time to leave us a review, your honest feedback is important to us. I am sorry that the salesperson that helped you did not show you a Mazda MX-5 Miata as soon as you asked to see a sports car. We will take your experience and train our salespeople to ask questions to better serve all our customers. We wish you the best, JB Deir, General Sales Manager Desk: 830-606-4243 [email protected]
1558225570
2
What a disappointing experience. Stopped by during lunch to check out a new car to replace my aging rotary toy. I should not have bothered. I asked for a sports car they brought me a four door Mazda 6. Not that it's not a good car, but it's not a sports car. The salesman self admittedly had never even sat in a Miata. I'm not sure he would fit he was so tall, but hay if your gonna sell zoom, zoom you have to at least vroom around in them. And the offices look as if someone just opened an abandoned office center threw some cars out from and put up a dealership sign. I would not suggest this dealership when there are better options to the north and to the South. Good luck.
If you want hassel free buying and great servicing World Car is the place. I was traveling on I-35 with a dead cell phone and non working GPS and lost I got off the exit to find the most welcoming, helpful people. JB Deir sale manger took on the process of getting me back on the road home safety. JB & staff went above and beyond to help me out; this is a 5 stat business with excellent customer service.
Thanks Todd, we are pleased to hear that you were treated with excellent service at our dealership. We hope you continue to make the short drive to get your car serviced with us!
1382040887
5
I purchased my Optima new, from the "other" Kia dealership in San Antonio and was having it serviced there. Every time I went in it was one issue after another. I took a chance and drove the 30 minutes north to New Braunfels and was treated with excellent customer service from the minute I arrived. I have never been back to the "other" guys. The great folks at World Car are well worth the drive. Thank you for restoring my faith in Kia service.
Best to stay away. Terrible service dept. Appear to be going out of business.
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