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Aircall
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Aircall reviews
Information about Aircall
3,66
82 reviews
The opinions come from external websites
Last update: 03.04.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s117984910988276680450!2s0x0:0x3abd3efddd69f7a?hl=en-US
B Rodriguez
google
https://www.google.com/maps/place/?q=place_id:ChIJmSC3baNZwokRep_W3e_TqwM
2
Initially was very impressed with the software/phone platform/customer service, but very quickly fell out of the honey-moon phase. With anything tech, expect initial integration issues into a CRM that cost time. Our company now has very frequent spam calls that were not had before our numbers were on the Aircall platform, so I do believe some information is quietly sold off. Billing - We signed up for a full year in advance, but at this time there were a lot of hidden charges that were not easily accessible OR were just all-together not included in the contract breakdown. Because of this we have had to pay more than we did to our previous providers, and the cost has continued to increase every month. Currently we are being charged for outbound calls to "landlines and premium numbers" , , Even though in contract it says, "Out-bound Per-minute rate on a local & Toll-free line included" . . . This must be the only out-bound calls covered, because we have racked up 41 hours of charged calls in just the last month on out-bound calls, most of which we make to cell phones or home phones. . . When asking for more information we have been referred to their service carrier company, with little to no support, other than a credit that has not been seen. With this I have also had to work with 3 separate Aircall support agents, typically whenever I have an issue, and often without a more clear answer. Very opaque company to work with, I would be hesitant to ever sign a contract with them in the future, especially one with a time commitment.
1638292282
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s107563861545163734229!2s0x0:0x3abd3efddd69f7a?hl=en-US
Xoopar Market
google
https://www.google.com/maps/place/?q=place_id:ChIJmSC3baNZwokRep_W3e_TqwM
Merci pour votre commentaire! Nous sommes désolés dapprendre vos problèmes de facturation. Nous comprenons que vous êtes en contact avec notre manager de satisfaction client pour trouver une solution. Nous espérons que vous continuez a apprécier dutiliser Aircall. Sil y autre chose que nous pouvons faire pour vous aider, faites nous savoir. - Max d'Aircall
1638371455
1
AIRCALL a activé l'abonnement le jour de mon inscription et pas le jour de la connexion (6 mois le temps perdu entre les 2 à cause du service technique) . Au final je n'ai utilisé que 5 licences sur 11 payées. Le renouvellement sur la base d'un contrat annuel se fait automatiquement pour les 11 licences alors que je n'en souhaite que 5 et le service comptable est injoignable pour avoir des explications tout comme le standard. Au final très déçu de leurs méthodes abusives et du manque de considération de leur clients. Dommage car le service fonctionne bien.
1643065296
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s105843107993342969407!2s0x0:0x3abd3efddd69f7a?hl=en-US
Hannah Wright
google
https://www.google.com/maps/place/?q=place_id:ChIJmSC3baNZwokRep_W3e_TqwM
Hi Hannah, Thank you for taking the time to leave us a positive Aircall review! It's great to hear that you are having a great experience with us. Best, Leslie from Aircall
1643152249
5
I use Aircall for work daily and have never had any issues.
1608328145
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s117047658011424660499!2s0x0:0x3abd3efddd69f7a?hl=en-US
Rachel Spivey
google
https://www.google.com/maps/place/?q=place_id:ChIJmSC3baNZwokRep_W3e_TqwM
5
This is a great app, calls always clear and all functions are oh so helpful!
1640110191
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s104580687816662616358!2s0x0:0x3abd3efddd69f7a?hl=en-US
Jordon Shickley
google
https://www.google.com/maps/place/?q=place_id:ChIJmSC3baNZwokRep_W3e_TqwM
Hi Jordon, Sorry for the delay in our response as we've been working to resolve the issue with your account. We are sorry to hear about your frustration and we understand that a refund is important to you, so we will make an exception to our standard Terms & Conditions as we are a customer-centric company. Please allow a few days for us to process this request. We wish you nothing but the best as the new year begins. Cheers, Max from Aircall
1641327110
1
WORST COMPANY EVER!!!!!!!!!!! TERRIBLE CUSTOMER SERVICE!!! THEY SCAM YOU!!! SYLVIA, MIKE (NO LONGER WORKING THERE AFTER I SIGNED UP....HMMMMMMMM) CHRIS (WORST SALES REP EVER). I WILL KEEP BLASTING THIS SO NO ONE HAS TO EVER ENCOUNTER THIS TERRIBLE COMPANY!!!!!!!!!!!!
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