Thank you sir for your review, I think its fair to say that we did a proof for you when you dropped off the jacket as we always do with our customers to avoid any surprises. I am really surprised but if there is anything we can help you with we will be happy to do
1617259106
1
Embroidery Art completed 20 shirts and a Levi hat over a year ago with great quality. I returned with a Levi jacket to have the my logo embroidered on the back. I had to pay $100 to have it resized and digitized. After a week without a proof or call to pickup my order; I stopped by to check on my order. He actually said that's what you wanted. He embroidered only half of my logo, the stitch work is crooked and wrinkled. The logo portion with bulldog isn't even on there, as shown in the 2 pictures. Mind you this the same exact logo he did a year ago. Not sure if the 2 creases in the half logo work will press out. To take it to the cleaners; that's another cost on top that I have to pay to try and salvage the jacket. My guess is when a business gives its customers their items back balled up in a Walmart bag, they need to go by a cleaners. Embroidery Art is now a 1 Star in my book.Half a star if allowed.
Thanks for your review, i am sure you don't mean that we charged your card without your permission since your employee swiped the card in our shop after we notified her that we gave $20 discount for the 2 uniforms that had the wrong logo (keep in mind that you have not paid the embroidery for those 2 uniforms when you dropped them off which means we paid for the actual uniforms) this situation is 100% positive on our side which assure our credibility towards our customers and that we stand behind our work. Again, thanks and will be happy to serve you anytime you need us
1502729168
1
They used a different business' logo on 2 uniforms, then said it was our fault. When I offered what I thought was a fair solution via phone - they embroider the two new uniforms free, along with four robes, he agreed, but then charged our credit card (after a $20 credit)....after we dropped off the new uniforms and the robes.
Thanks a lot for your review and its an honor for us to provide the best service to you
1617259336
5
Best embroidery place I have ever been! I am a professional athlete and I have been to may shops before. I highly recommend Embroidery Arts for the great customer service and for the excellent and fast job. Very professional and high quality work make me happy to have found them here in Allen!
Thanks for your words, we always do our best to provide the best service Looking forward to seeing you again
1617259570
5
Literally did shirts for my company with 2 day turnaround even though my logo is intricate! Great pricing and great customer service! Thank God I found him!
Thank you Mary for your words, promise to keep the best service
1656701770
5
We always use this company for our business needs.
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