I personally had a horrible experience with them. I went in 2 weeks before thanksgiving for a Christmas gift that needs to be personalized. 1) They would say they will email me pictures/size charts, they never do. 2) They say they will call me back right away to update me on some info, they never do. I had to call them all the time 3) The order came in wrong from their provider so I was not able to deliver the gift at the planned time. I ended up cancelling the entire thing and went with an online order and used extra $25 for 2-day shipping. This shop is VERY UNRELIABLE in general. I would suggest that you do not use this shop for time-sensitive things like gifts.
Merchant seems very friendly but his service is not great. He is not prompt with replying to emails and he does not stand by his word. I was told my order would be ready in a week. I ordered & paid for my order in full on the 8th and here it is the 23rd and I have not been able to pick up my order. He did not reach out to me to update me at all. I have to keep reaching out to him. I call merchant 3 days ago to check on my order and He claims it's ready but will call me when I'm able to pick it up. For the amount of money I've spent I am not pleased with the service at all. I'm just hoping the quality of the product will be better than the bad service.
Exceptional and high quality work! I cannot praise this shop enough. Marathon produced such beautiful pieces for corporate and personal projects The owner and staff were very helpful and meticulous in the detail of my custom orders. Not only were the final products delivered promptly and on time, but also the quality of work was fantastic. I highly recommend this embroidery shop and will continue to use them for future orders.
Horrible customer service. The guy was very rude .
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