Hello Google Family. I had previously reviewed this business. I now have an update. I was called by Walt, the gentleman who does the embroidery on Friday, April the 22nd to pick up my items and pay the remaining balance. I was so excited when I arrived, because two wonderful things had happened to me that day. Someone at Giant in Broomall, bought me a smoothie and I received a free car wash from Gallen Express in Broomall. I was definitely pumped up!! When I arrived at Brothers to pick up my items, I was given my items to review. Everything was done expertly and perfectly. I was very happy!!! When I quoted my balance, which was $58.00, I was told it was $108.00. I was not happy!!! I was shown the invoice and someone had made a mistake. I was not thrilled because I did not find out the new total until I arrived on Friday, the 22nd, to pick up my items. I had asked what the balance was and it was not told to me, even though I had asked the person who answered the phone. I realize everyone makes mistakes, including myself, I was not thrilled about the new total, which was $50.00 more. And I was not told this, until I went to pick up my items. I did not have enough to pick up my items, since I thought it was $58.00 and not $108.00. And that is why I am giving this updated review a 2 stars. Not at all happy with Brothers at this point!!!!
Great artwork. Great professionals. Stayed true to their timeline. Very reasonable prices. Will definitely be going back as well as recommending to others.
Extremely disappointed in my last 2 orders from Brothers. I think the owner is smoking entirely too much of the wacky weed no other explaination for how badly my order is screwed up. I've ordered for years and years the last order not only was a literal comedy of errors resulting in wrong sizes for the 2nd time to make it worse the owner is "hiding from me" and not returning calls or emails thus the honest review. Stay away from Brothers Screen Print.
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