I came in for an appraisal on My vehicle it was lower than I wanted but it was a somewhat fair offer. I waited 3 weeks maybe a month until they were having significant discounts on thier new vehicles. I called in and asked if they would honor thier original offer they told me yes. I decided to make an appointment to return and possibly make a deal on the newest 5 Series. When I arrived they attempted to thier own dismay to offer me $10,000 less than what they previously offered me for my vehicle. When I inquired why there such a large difference in thier offer to me after only three weeks thier only response was that the weather had changed. The vehicle was in the same exact condition and mileage as the first time I brought it to them. They promised to honor thier offer to me over the phone and wasted my time by making me return for no reason. This is not how you do businuess. As if that was not bad enough even though the discounts were very significant $7,000 off msrp on the particular vehicle I was there for. They were over charging me for it so I barley felt the discount. They smiled in my face and wasted my time I would not trust them or buy anything from them.
Contrary to the general perception about auto dealers, i had a great experience. Rep. was honorable, efficient, resourceful. Inventory was fairly diverse. 2014 yr models and prior required order from outside of tge dealer parking.
Thank you Nazarene for the kind words, 5-star review and for being a loyal BMW of Bayside guest! I am so happy to hear that Priscilla was able to provide you and your family with such an excellent experience during both of your purchasing processes. Enjoy your BMW and we look forward to helping you again in the future.
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5
Absolutely the best car buying experience we've ever had! This is the 2nd time our family got a car from BMW Bayside. Both times it was Priscilla who helped us. She's always very attentive, friendly and straight forward. She gave us the best deal, without any mark up and got the car delivered on time. Highly recommend to anyone looking to purchase a BMW.
Bought a car from them and they try to cut corners. Vehicle said in the infotainment system that it needed a brake flush Fernando, my sales person, said it just needed to top it if which is not the case. First time I looked at the car there was no curb rash and I took pictures of the car. When taking delivery the rear wheel had curbrash in multiple locations on that one wheel so I told the finance guy about it and he was extremely rude so I spoke to the manager and he was able to compensate for it. Both finance guys have zero respect and one was like do you want the car or not? Like excuse me I am giving YOU business which was clearly not a good choice on my part. You create a problem, fix it, its simple. Everything shouldnt be a fight. On delivery day the wheel alignment (bc of the curbrash, saw the right rear wheel was out of alignment on chart) was so bad so I had to pay for a wheel alignment and brake flush bc I didnt want to deal with these people every again. They also said theyll polish the car upon delivery but that was not the case. Had to fight with them to give me the money to get it polished bc they didnt keep their word. Everything is a fight with these people, try to cut corners, making me do their jobs and their attitudes suck. Waited 3 months for my NJ plates and title they say its the dmv but I wouldnt put anything past these ppl
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