Thank you for your review which we found to be very unfair and untrue. When we spoke you agreed the item was as advertised on the website and in good condition. We offered you a full refund of the purchase you made upon return of the item to us even though that would of been at a loss to ourselves as we would of incurred the original courier charges to get this item to you in the first place. You refused to do this and then asked us to arrange for a courier to pick the items up at a further cost to us !! you were then verbally abusive to our staff , swearing and shouting insults down the phone something we will not tolerate. We pride ourselves on our service levels and will always go that extra mile for customers and believe strongly in helping our customers even when it is at a loss to ourselves. But sorry we will not tolerate your behaviour to our staff
1613737813
1
I oederd the c1 chip trays from this company and noticed once I got them delivered that they where only sold in 500 not the 1000 that all other suppliers sell them for at the same price I pay for 1000. This company is set up to rip off all customers that buy them
Hi Lewis, sorry to hear your not happy with your service and product . Im doing an investigation and im a little confused as i can not see your name in either our visitors book or our Covid record book. I can also not see any invoice with your name on etc.. what day was it you made your purchase ? Also just to be certain and we are not being confused with someone else , there is a another small packaging company on the corner of the industrial estate as you enter the estate, people sometimes get us confused with them. We are actually located at the back of the industrial estate and im a little perturbed with your comments about damp, dusty leaking etc.. as we are an NHS Supplier and we are BRC registered which means we are inspected on a monthly basis and given a full audit and inspection on a yearly basis. We also take great pride in the cleanliness of our warehouse facilities and are open to anyone visiting our facilities or warehouse shop at any time as we are that confident of the standards we keep. The recent customer review photos posted are not our warehouse facilities but that of the other company . Your help would be appreciated . Thanks Steve ( Sales Director )
1598020414
1
Absolute tinpot outfit, all products are stored in an old damp, dusty, leaking warehouse. There's a lingering damp musty smell on all the flatpack cardboard boxes I purchased on-site. It took half an hour to process my order, I don't think the staff had a clue how to process a collection. AVOID
Went for a bit of timber, which was to much for the car. Delivery next day Saturday before Christmas. All very help full. New and reclaimed plywood and timber. As you go down Abbey lane, go right down to the bottom keep straight on on turning off when you see the big buildings head over to the left go down between the 2 building's think WDF is last one alley between that and next building go right down to bottom turn left you are in the yard. Go and have a look may supprise you on the prices, I happy with them.
Great local packaging company. Always have everything we need
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