Hi Jose, were sorry to hear about your experience. We know finding the right insulin pump can be difficult, and it's our goal to make diabetes management as simple and efficient as possible. If you would like to continue discussing your experience, please call us at 1-800-591-3455 so we can find the best solution for you.
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Bad experience with customer service, every time I call I get excuses no explanation, no experience. I'm Diabetic Type 1 45 years and use for 35 years Medtronic and never get experience like this with Omnipod. I'm not recommend this Company.
Hi Chandan, were sorry to hear about your frustration. We work with our Podders to make their diabetes management as stress-free as possible, and we'd like to help you find a solution. Our Customer Care team is open 24/7 to help. Please give us a call at 1-800-591-3455.
Wish my son chose a different pump. They are so difficult to deal with. They just put you in a bureaucratic loop with their different offices and insurance company. Spent at least 10 hours on the phone with them over a week trying to work out a reorder issue only to call a month later and have them tell me they had no record of it. They told me I would have to do it all over again! Their pump works well, but pray that you do not have any issues with it. DO NOT USE THEM!!!
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