Josh Lowe's Dr. Energy Saver reviews

1499319208

Melanie Blystone

google

We are very sorry that our crew missed blowing in new cellulose in the small room addition attic after we removed the existing insulation. As soon as we were made aware last year, we promptly insulated it to R-60 with blown cellulose and sincerely apologized. We also recommended an AC be installed at that time to get to her desired comfort level again stating that insulation is not the only thing that will make your home comfortable. Only after she told Josh she wanted a $5,000.00 refund or she was going to sue us, Josh then asked for her to sign a nondisclosure document after we had tried to resolve the issues for her but she was still not satisfied. She also stated she was going to post everywhere and she has. We have already disputed this thoroughly through the Better Business Bureau and it has been deemed resolved by the BBB. We did all the work that was agreed to. It was all done to the highest industry standards as agreed in the contract. The products we installed are the best available in the marketplace which included a combination of high density closed cell spray foam, dense packed cellulose and loose fill cellulose. Josh did confirm with her that the contractors she contacted for opinions did not offer spray foam services. Having a contract that states we will honor defects in the work for a year is standard practice. We guarantee that this work has been installed correctly and as long as it remains unaltered, it will continue to perform & last forever. Even with the best type of insulation, a home depending on its construction and location will still eventually warm up on a hot day and the only way to combat this especially in an upstairs cape style home is to add an AC system which was not part of the agreement. Josh did offer to install a new heating & air conditioning system below the companys cost offered at $3,000.00 which was significantly lower than $6,000.00. Melanie, please contact us offline if you would like to work with us to help you get more comfortable upstairs or if you would like to discuss further.

1499710775

1

To start, please take the lack of poor reviews of this company with a grain of salt. The owner, Josh Lowe, said he required legal contracts preventing me from posting anything about him or his company online or on any social media before he would take any further steps. This means if there is a problem, you can't tell anyone about it, even if he does not fix it. I did not agree to sign anything. In addition, Josh Lowe DOES NOT GUARANTEE the work. There is only a 1 year limited warranty for defects, which the homeowner has to find and bring to their attention. Hope you are up to crawling around your attics with a flashlight! I did and found a whole room left uninsulated. From the contract: We specifically disclaim all other warranties, express or implied, including, without limitation, the warranty of merchantability and fitness for a particular purpose. Fitness for a particular purpose means they do not even guarantee that the insulation will actually insulate. I contracted the company to replace my insulation in October of 2015. They advocated foam insulation, which they stated would keep my house cool and decrease my winter bills, and I hired them despite the much higher estimate ($8352; the competitor estimates $2500-3300 for their recommended fiberglass batting). I have now had two summers with the insulation and my house now is significantly hotter and often hotter than outside. I consulted 4 other insulation companies, who all stated that the foam insulation was not appropriate and would contribute to the heating problem. I contacted the company and met with the Josh Lowe twice (in June of 2016, again in June of 2017), implied I was lying when I explained my complaints that my house was hotter. He said the insulation was working fine and refused to acknowledge any problem existed and that any change to the insulation would not help. He kept repeating his company tag line, that he had fixed my uncomfortable home forever, but then said I had to get an air conditioner (an additional $6000) to fix my uncomfortable home. He also repeatedly said the other companies were liars and that Fiberglass didn't work. I can not stress enough how unbelievably insulting and dismissive Josh Lowe was. I strongly recommend avoiding this company and do not fall for their high pressure sales tactics. Trusting this company has been the most costly and upsetting mistake I have ever made. My house is now unlivable any day with a temperature over 80 degrees and I have to find a way to afford another $6000 to fix the problem he created.

1641352530

Sadie Collier

google

Hello Sadie: It is absolutely our goal to give you the results of what you are looking for. However, when we tried looking for you in our system we did not see any record of you. If you would please give our office a call we would love to resolve any misunderstandings or issues that have occurred.

1641399827

1

They don't deserve a rating.

1637777503

Michelle Jones

google

Thanks for the stellar review, Michelle.

1637778424

5

Workers were courteous, professional, arrived on time and did a complete job.

1568861079

Joe Sisseck

google

Hello Jody: Thank you for this review and your understanding when the equipment wasnt working! Glad to read you are happy with the insulation work we did as that is our goal. Do tell friends and family; we insulate from the top to the bottom of a house.

1570577892

5

They were pleasant to deal with all the way around. Part way through the job their machine stopped, It failed to restart after many tries. They did their best to get me rescheduled again and completed the job. I am happy and would use them again. Jody Sisseck

1636730823

Nina Adams

google

Dear Nina, Thank you for contacting us. I can not find you in our system, Please do give us a call at 541-485-2282 as we would love to resolve this. Thank you!

1636738510

1

Sent up an appointment with the company to come and give us a bid. Gave them the address they checked the location said it was in their service area. Set up the appointment, took the day off from work to be there of course. And they never showed. When we messaged them they said it was because it wasnt in their service area all of the sudden (even though I have e-mail of them stating it was) so my husband and I took time off work and waited around for nothing. Very unprofessional, and they obviously dont care about their customers time.