Ive been working with Mari, who has been difficult. Communication from other members of the company has been pleasant, but Mari has been abrupt, generally rude, and less than clear on things. After a long winded phone call about how wrong I was that my logo was a vector (the truck decal company had no problems with the file) she insisted she needed to redraw it but wouldnt show it to me unless I agreed to buy shirts. I mean, I guess I understand that, it was just the delivery. She was very rude about it. So, I commit to spend almost $300, only to find a haphazardly thrown together mock up, complete with misspellings. We had to make three changes, (including the misspelling) and they were all met with what can only be perceived as slight disdain. Very abrupt. She didnt care really to get things right or for it to look good, she just wanted to be done. Following me paying for my order, the only response I received was Thanks. And, when I asked if there was an estimated date the shirts will be ready, she replied its on the invoice you approved. Apparently it is, but its up by the total price, and labeled Due Date which I think is pretty easy to assume that is referring to when payment is due. Probably go with somebody else next time around.
Terrific service from experienced folks who know their business. The shop has lots of samples that you can touch and feel - critical because I want to know very specifically what will represent my company. There are no end of choices and the staff is very helpful with design work. Put your worries aside and go talk to Haiden in SE, service doesn't get better. Thanks Swag!!
I've spent hundreds of thousands of dollars on t-shirts over the last five years at many shops on both coasts, and never did I imagine I'd come across a shop as easy to work with as Swag NW. They came to our rescue and delivered super quality prints in what must have been a record for turn around time. They are officially our go-to NW vendor!
I was disappointed...they are really inconsistent.
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