Purchased a new Aries 3 tent a few days ago. When I opened the package that was professionally wrapped. Only on the fly were 2 what I would consider burn holes about the size of a nickel. That were matched up perfectly in the packaging. When I contacted Rodney Vollmer of Alps Mountaineering he stated I must have been sold a used tent and their was nothing they could do or offer. Not even a patch or discounted fly? Just go away. So I will not be buying another product from this company. As I am hoping you hear this story and decide to go with another company.
Great customer service, very friendly and accommodating on first contact. Thank you Kelly B. for your kind service and accomodation!
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