PUPPY L♥VE reviews

1605389037

Debbie Esposito

google

Updated Reply: We do apologize for the major miscommunication that occurred here at Puppy Love. The owner's brother is who left a message for the customer and who took the call the following morning. He unfortunately did not pass along the updated information to the owner or the rest of the staff which is why the customer's deposit was refunded and the puppy was put back for sale. The owner and staff were under the impression that no one had been able to reach the customer and because of this wanted to give the puppy the opportunity to go home. But we did make sure to refund the customer's deposit before proceeding with this. This error is Puppy Love's fault and the owner did personally talk to the customer on the phone. In good faith, he offered a discount on a future puppy but we completely understand if the customer wants to shop elsewhere. Original Reply: Your deposit is in the process of being refunded and you should see the credit to your account in the next 3-5 days. We called you on Friday, October 2 at 3:55 pm and left a voicemail. Because we did not hear from you and had held the puppy for almost 3 weeks we decided to refund your deposit and give the puppy the opportunity to go home. We apologize if there was any form of miscommunication but we did attempt to contact you on Friday and did not hear back from you since the first time that you called. Our puppies are our #1 priority and we strive to do the best by them and be upfront and honest with our customers. We wish you all the best at this time.

1602090531

1

I put down $200.00 on a puppy and due to COVID19 could not pick up the puppy, a child in my care along with her family was being tested for COVID. I called Puppy Love and let the owner know the status of my situation and he said to let him know what was going on. The following weekend I called at 11:00am as soon as they opened to let them know a member of the family tested positive and I was awaiting the results of the second test. The owner said he would call me back and never did instead put the puppy up for sale again and never returned my phone call nor did I get my deposit back. In the meantime I am working with my credit card company as I know I cannot control COVID nor should it be held against me. If the owner felt the wait was too long that is up to him, then refund my deposit. And to think I even spoke to the owner about his bad reviews on Yelp and he made it like it was not a big deal. I went there because I got a puppy Maltese in 1999, I guess since they were just opening they realized what a small business is and years later with COVID19 they feel it is okay to be greedy. I would not recommend them if this is how they treat another small business. Update: First if you read the original review the owner's reply twice it states that he did not realize I did return the phone call exactly when I said I would, one week later when I found out the results of a COVID test by a parent's child. I never and I have witnesses with me throughout the week got multiple phone calls from the owner, his brother or anyone else that works there. I did get a call one week from the time I spoke to the owner from his brother at 5:00pm and I returned that call at 11:00am the day after as soon as puppy love opened. I explained I needed to wait an additional week that the child was in quarantine and he said he was busy and would call me back. Instead he made the executive decision to sell the puppy.Furthermore, I explained the type of dog I was looking to purchase and why a Maltese.Since they sold the dog right from under me, I have not seen a Maltese at their facility to purchase. I was under the impression as the Owner stated I would get a discount as the communication or lack of never was told to him. He did not tell me it was dependant on purchasing a dog immediately and to take down my negative review. I only had his word as no type of voucher stating that I was due a discount for all of my troubles was given to me. This is what he just told me. "Hi, obviously we're still sorry about the miss communication. We did hold the puppy for you for over a week while you were unresponsive to our continuous attempts to contact you. After we spoke with you and explained what happened we thought we were on good terms. Unfortunately we still see the terrible review you wrote about us. We think it's unfair for you to ask us for anything at this point. We left you messages for a week with no response. Now you want to hold us hostage w/a review. As a business owner to business owner I would've removed the review." I want to be clear Puppy Love did not leave me messages throughout the week my employees are here all day with me. When they called I called them back which the owner notes was his fault.He never stated after I spoke to him on the phone his promise depended on me taking down a negative review nor did he state it needed to be done within a certain amount of time I am happy I left the review and went with my gut, I did not feel he would make good on his promises, as I was very clear to him my reasons why I wanted the Maltese and I was willing to put more funds down to hold the Maltese as it was not about the deposit of $200.00, I would assume his word means nothing after his response to me.To think I am a former customer the year they first opened up.I got nothing but excuses for the lack of communication whether it was personal or work, not a method to conduct any business.Do I need to say more!!!!!!!!!!!!!!!

1578793211

edgar hatch (rkgym)

google

Puppy Love has been selling top quality puppies for 25 years. Less quality stores buy lower quality and charge accordingly. Prices are from 899 and up so big range! Staff is never unpleasant to they apologize!

1578857684

2

Overpriced and counter person, not so nice

1654795640

G shannon Ferris

google

4

Wow! Great selection of the puppy of your dreams. I can see why they call it Puppy Love. Do you offer discounts?

1606490602

Kassandra Curet

google

So glad that you are happy, and thank you for the review!

1606676513

5

We just got our first puppy from them about a week ago and we couldnt be any happier . They made the experience easy and fun , they were very informative and walked us through everything we should know about our little Diego & answered all of our questions and concerns. Great customer service ! Our puppy had his first vet visit and is completely healthy. We will definitely be back for future pups. Thank you puppy love !

1645647067

jms980

google

1

I called there for the first time (Wednesday, Feb 23 at 3:05) and the guy on the phone was absolutely horrible. He answered it like he was answering his phone at home; with an uninterested "hello" I asked him a question and he couldn't have been less interested or concerned. No need for me to ever consider this place as an option.