I chose this company because of the ratings and it is true that the customer service on the phone is good. Unfortunately they did not show up for the job. The "field manager" called while I was speaking to his receptionist and told me the reason I didn't make the schedule for today was because I called "after hours" last week when I scheduled. Really? Now this is my fault? Ok. Except... in checking my phone records, I called at 10:15 AM a week ago. So he explained he was on a job and that I understand. Every customer deserves the best service. And he said he would be at my job shortly, except that was over an hour and a half ago and there has been no communication. I did reach out and cancel the appt so the technician would not waste a trip. Just ultimately disappointed. I have my dad in hospital so I made arrangements specifically for this appt. I found their time window to be important. I hope as a business they will find others' time important.
I do not recommend this company. They charged my mom 87.00 and didnt even fix it. All it was a sensor.so she had another company come out and fixed it for free. So i will not give this company a good rating.they need to pay my mom back the money they charged her.also he was supposed to be here by 12pm and didnt show up till 4pm.
They were the first company to actually respond to a message. They came out a day sooner than they thought they could. All of our questions were answered - my wife actually asked very good questions - I was watching the tech as he declared compressor dead. I enjoyed watching him work. Pricing was amazing, much less expensive than I thought it would be. Crew came in at 8am, AC operational by 3pm by 7pm house was at 70!!
I wish I would've read the reviews before hiring. A couple weeks ago I had a guy come out because AC wasn't working. They charged me for replacing the filters; We have reusable/ washable that I cleaned. Said that he cleaned the outside unit which he didn't. And said that he checked the freon level & that was good. $300 ??? Last night my AC stopped working again. Different company came out today and pointed out that my freon level was low and my outside unit needed to be cleaned.
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