Sorry to hear that Mark, please contact me at 586.977.5820 (joe) so i can address this further. Can you please let me know what the sales order number is, that will give me the information i need to look into this. Clicking on your name to see your other reviews, it seems like you don't have much good to say about anyone.
1539205339
2
Staff was kind of rude and not very helpful, but the prices were pretty good.
Sorry you had a bad experience, hope we can meet your expectations next time.
1445275666
1
I've bought from these guys a few times over the years. The guy that answers the phone is usually rude and not looking to be helpful. It's always like pulling teeth trying to get a quote or even a call back from these guys. I've stop dealing with them because of just the customer service issues alone. My last steel order was for over $50,000 and I couldn't even get these guys to return a phone call on a quote....guess they like giving work to their competition or apparently my orders are too small to deal with. Whatever the issue, I recommend looking elsewhere.
Great prices! Have just about everything a guy~ Or Gal could need for any project. They always quote over the phone for me when I call~ They have advised me on better materials to use for a few projects, "That's Awesome"! All -N- All it's a metal shop that cuts to size for you and does a good job!
I got in and out in 10 minutes with everything I needed on a Saturday morning, right as they opened. The price was better than anything I found online, and had the benefit of not paying shipping or waiting a week for it to show up.
Hello, James. We still allow customers to browse our shop, the only difference is they now must be accompanied by one of our employees. Hope we see you back.
1452878430
2
Seems they just changed their policy of letting customers look around in the shop. It use to be that you could find the perfect cutoff by looking around the shop. And the guy working in the shop area was super helpfull. Now, they have a small rack just outside the office. No more looking around the entire shop. The reason give was "someone might fall". OK, then ask folks to sign a release. Well, it just takes all the fun out of going. Plus, the single little drops rack does not have much of a selection anyway. And the office guy just stands there hawking you - wait you to make a quick decision. Just too bad we gotta worry about the lawyers.
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