A Rental Connection reviews

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Hallie Rossin Welsh

google

1

I have never posted a negative review online, but I feel like it would be wrong not to in this case. I hired A Rental Connection for my wedding at Saddlerock Ranch and paid them over $11,000 only to end up with poor quality rentals, horrible communication and appalling customer service. To all Saddlerock couples, I know that they only give you two rental company options without paying extra, but save yourself the nightmare and go with any other company. Even with all of the issues below leading up to my wedding, I was ready to just move past my horrible experience with ARC. But to see the poor quality of items the day of, I feel compelled to warn future couples. Rentals was our single largest vendor and the rentals I received were not even worth half of what we paid. I only wish I had stuck with my gut and ran far away from this company. Please don't make the same mistake I did. QUALITY: The quality of items that I received was horrendous. Please see photos. To name a few, the ghost chairs were dirty and almost every single one was visibly scuffed up. The white dance floor was uneven (many people tripped) and had filthy black marks all over it. I could even understand if there were a few scuff marks here or there, but this was jaw dropping. EXECUTION: A Rental Connection would not even complete a walk through at the venue beforehand. Suddenly, the day of my wedding we are about 10 tables short and our caterers have no tables to work with. My caterer said, "A Rental Connection should have known to include that." I have never been married or planned a wedding, so of course, there are things that you rely on the rental company you hire to advise you on. My wedding coordinator also let them know that she had not worked at the Hilltop location at Saddlerock, and would rely on A Rental Connection's expertise to complete the rental order. Needless to say, A Rental Connection did not follow through. COMMUNICATION: As with many COVID brides, my wedding planning process was not easy and many things changed throughout the process. My other vendors were incredibly understanding, flexible, and professional. Kristi at A Rental Connection however, told me flat out "I am not going to spend anymore time on your quote until we have a deposit." Why should anyone be expected to give a deposit without knowing what the final quote total will be? This is the job of a rental company, and you shouldn't be made to feel like a burden. It would take 3-5 emails or phone calls before finally hearing back from anyone throughout the process. It was difficult for my wedding coordinator to get a response from them as well. Finally the week of my wedding, (after Saddlerock had to call the owner) they started being more responsive, so we were able to make some necessary changes to our order... to rub salt in the wound, they charged $150 for "last minute changes". Of course there are last minute changes... you only just started being responsive. The problem is not just one person (Kristi). My venue, Saddlerock had to reach out to the owner several times in order to get someone to respond to us. I wrote to the owner, Les after our wedding to express my concerns and received nothing back from him (in true ARC fashion). I followed up... and received a response from someone else, offering to waive the fee for the last minute table delivery charge, which should have been on my quote from the beginning had A Rental Connection done their job properly.

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Geryh Curtis

google

1

Rude and arrogant staff..could not see myself recommending this place to anyone..

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Jennifer Gale

google

5

A Rental Connection was absolutely great to work with for our wedding! Kristi specifically was incredibly responsive, helpful, and totally on top of the many moving pieces that come with rentals. She was very professional and yet always went above and beyond to help deliver the best products that would suit our wedding vision. I would highly recommend ARC if you are on the hunt for your wedding rental company - you will not be disappointed!

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Juiciey Juice

google

5

Always making clients happy is what we all about. We take pride in our work and pay close attention to detail. As well take good care of equipment. I tell u this cuz I work here. Hugo.S. anyhow u won't be dissapointed the CEO of this company is rally a nice guy and also is all the staff. I love this job everyday I'm out in route setting up for wedding or whatever the case is. I'm out giving it my all to make the client happy and my boss happy. Great environment therefore great service. Don't look forward to all of you looking for your weeding needs or events etc . Not just cuz j work here im suggesting but beacuse I've experience it first hand. We take pride in our work. You won't regret. Good with prices too. That's it. Check us out.

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Zach Harmon

google

1

MAKE SURE TO READ BEFORE RENTING FROM THESE PEOPLE!!!!!!!!!!! I wish I could do zero, this place would be it! Absolutely Disgusted! I ordered table and chairs for Saturday. I was told I could pick them up on Friday. Called them the day before the supposed pickup. I was informed I cannot pick them up Friday Due too no workers in the barn. The person on their side was not cooperative at all and would not let us pick of Friday. The worker told us the order had never truly been placed. But we got an invoice. So we caught her lying. Cancelled order and went to lister rents! WAY BETTER! May be a little extra but way better customer service, and better products overall.