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Hanselbmwofsantarosa
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Hanselbmwofsantarosa reviews
Information about Hanselbmwofsantarosa
3,75
100 reviews
The opinions come from external websites
Last update: 10.11.2023
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSUQ4dGZKdRAB!2m1!1s0x0:0x84bda6ebd4307388!3m1!1s2@1:CIHM0ogKEICAgID8tfJu%7CCgwIk6zo-AUQiOfgvwM%7C?hl=en-US
Ehsan Rezaei
google
https://www.google.com/maps/place/?q=place_id:ChIJfbnz3ydIhIARiHMw1OumvYQ
I am sorry for the inconvenience of not having a loaner vehicle for you. We do our best to provide our customers with alternative transportation for jobs that take a day or more and we had hoped to accommodate you. Please reach out if you would like to discuss. Diana B., Customer Experience Manager, Hansel BMW
1597183221
1
I had an appointment today for service which I made almost 25 days ago and requested for the courtesy car! That's why I waited this long. Some one called me in morning and said they don't have a courtesy car available and next appointment available is going to be on mid August! She even said we are not obligated to provide a courtesy car!! It's ridiculous and just wasting my time. I called other BMW they set up a service appointment as soon as Saturday with the courtesy car available.
1586908018
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjMjhiQVBREAE!2m1!1s0x0:0x84bda6ebd4307388!3m1!1s2@1:CIHM0ogKEICAgICc28bAPQ%7CCgwI8pbZ9AUQyPvIpQI%7C?hl=en-US
J M
google
https://www.google.com/maps/place/?q=place_id:ChIJfbnz3ydIhIARiHMw1OumvYQ
It's never easy to see a poor review, but it also inspires us to improve. Please reach out if you have any additional comments. Kindly, Diana B., Customer Experience Manager, Hansel BMW
1587572891
1
Worst service ever! Never again!
1523636951
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNReWJ6T3NRRRAB!2m1!1s0x0:0x84bda6ebd4307388!3m1!1s2@1:CIHM0ogKEICAgICQybzOsQE%7CCgwI17XD1gUQgMSznAE%7C?hl=en-US
Adam Nelms
google
https://www.google.com/maps/place/?q=place_id:ChIJfbnz3ydIhIARiHMw1OumvYQ
Thank you for your feedback. D Biegel, Consumer Experience Manager, Hansel BMW
1528504080
5
The Parts Center was great and easy to deal with.
1642628243
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnNmRxWFp3EAE!2m1!1s0x0:0x84bda6ebd4307388!3m1!1s2@1:CIHM0ogKEICAgICg6dqXZw%7CCgwIk4mijwYQ6M-uuQE%7C?hl=en-US
Daniel R
google
https://www.google.com/maps/place/?q=place_id:ChIJfbnz3ydIhIARiHMw1OumvYQ
Daniel, Thank you for your continued business with Hansel BMW. D. Biegel, Consumer Experience Manager, Hansel BMW
1533857661
5
A very professional attitude and service.mike Allen went above and beyond and made sure my car was washed and serviced in a very timely manner and just a great service experience thank you Mike
1591760986
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjNXN2NlFREAE!2m1!1s0x0:0x84bda6ebd4307388!3m1!1s2@1:CIHM0ogKEICAgIDc5sv6QQ%7CCgwI2rCB9wUQoO6DiQM%7C?hl=en-US
Joel Chavez
google
https://www.google.com/maps/place/?q=place_id:ChIJfbnz3ydIhIARiHMw1OumvYQ
Please accept our apology for the scratches. Glad we were able to repair your car and our equipment to keep this from occurring again. Kindly, Diana B., Customer Experience Manager
1591914761
1
Horrible customer service in the Service Department!!! Brought in my vehicle for service and they dented my rims when washing the vehicle at the end of the service, same thing happened to my Brother when he brought his vehicle a month ago, they offered to repair mine but almost a month away from the day they damaged it, I will have to drive my car damaged for a few weeks ... keep an eye for those dents and scratches
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