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Great British Outfitters
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Great British Outfitters reviews
Information about Great British Outfitters
3,71
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtdy1mQm53RRAB!2m1!1s0x0:0xd78378f9243ee290!3m1!1s2@1:CIHM0ogKEICAgIDmw-fBnwE%7CCgwIofuKkAYQ8PKyxgE%7C?hl=en-US
Benjamin
google
https://www.google.com/maps/place/?q=place_id:ChIJ84w4ls1kfkgRkOI-JPl4g9c
We're sorry to hear about your experience on this occasion Benjamin. International shipping has become a lot more complicated, someone has reached out to explain your tax free order and why you then pay your local tax rate. I hope this clears things up.
1644334405
2
Lack of transparency and unhelpful after sales services for additional Import taxes and duties. For shipping a hat from the UK to mainland Europe, GB Outfitters asks for 20 : quite a sum, for something as light, no matter the volumetric calculus. But worse than that, I receive a message from the National post office asking me to PAY IMPORT TAXES, nowhere mentionned on the billing page, and which I thought were covered by the 20. The Aftersales services replies that it is my responsibility to pay them in addition to the already-paid shipping fees, and that if I don't and the parcel is returned, SHIPPING FEES WILL NOT BE REFUNDED. Finally, the even managed to WRITE MY SHIPPING ADDRESS WRONG, that way, even if I do pay over 30 for shipping for a wool hat, import taxes included, I am not certain to get said hat, sent to a city which does not exist. A company to stay away from. They surely will never see me again. *Update : I was trefunded 1 after being explained that a technical error or oversight had been made.
1610713106
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTeDV1XzV3RRAB!2m1!1s0x0:0xd78378f9243ee290!3m1!1s2@1:CIHM0ogKEICAgIDSx5u_5wE%7CCgsIkpCGgAYQ-IebUw%7C?hl=en-US
Susan Roux
google
https://www.google.com/maps/place/?q=place_id:ChIJ84w4ls1kfkgRkOI-JPl4g9c
Thank you Susan, yes deliveries are taking a little longer currently in the given circumstances, if only everyone was as understanding.
1613644457
3
After a long wait I did receive my order. I suspect we all have to be more patient in these current times!
1643804812
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURteWR1NkRBEAE!2m1!1s0x0:0xd78378f9243ee290!3m1!1s2@1:CIHM0ogKEICAgIDmydu6DA%7CCgwIjPHpjwYQ4I6NtgI%7C?hl=en-US
Jo Pilkington
google
https://www.google.com/maps/place/?q=place_id:ChIJ84w4ls1kfkgRkOI-JPl4g9c
Hi Jo, Thank you for taking the time to leave us a 5* review! We really appreciate your feedback
1643882181
5
A few issues with a refund but this was sorted after a little while. Thank you to Cieran and Johnny for your help resolving the matter.
1614698480
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5OHJ5dU93EAE!2m1!1s0x0:0xd78378f9243ee290!3m1!1s2@1:CIHM0ogKEICAgIDy8ryuOw%7CCgwI8K_5gQYQgMiHwwI%7C?hl=en-US
J Brown
google
https://www.google.com/maps/place/?q=place_id:ChIJ84w4ls1kfkgRkOI-JPl4g9c
Thank you so much for being so courteous and understanding, hope to serve you again and more like you.
1614699367
5
We are in the middle of a pandemic. All businesses and companies are severely affected. Bearing this in mind, with all the difficulties you are undoubtably facing, I cannot praise your company enough for the courteous and swift way in which you dealt with my order and a subsequent refund. Thank you. I would not hesitate to shop again with you again sometime in the future.
1602926291
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDXzRQUnFRRRAB!2m1!1s0x0:0xd78378f9243ee290!3m1!1s2@1:CIHM0ogKEICAgIDC_4PRqQE%7CCgwI0-2q_AUQgKrNsgE%7C?hl=en-US
Rachel
google
https://www.google.com/maps/place/?q=place_id:ChIJ84w4ls1kfkgRkOI-JPl4g9c
1
I ordered on the 20th Sept, at present on the 17th October I have no goods and no refund. After waiting 3 weeks for my items to arrive (with zero communication from the company) I emailed asking to be cancelled and refunded, they then told me the goods are out of stock so that's why they hadn't arrived (this was not mentioned on the website) I am still waiting on my refund and have not had any response to numerous emails and calls. I really wish I did not order from here, all it has caused is stress and frustration. Terrible company who I sincerely do not recommend. Hopefully I will one day get my money back!
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