The Ballpark North reviews

1576143128

Denisse Ramirez

google

1

The only good thing about these apartments is the location. Everything else is horrible. Starting with the lack of professionalism of the staff, they are rude and complain if you call or ask about a concern. They offered us a $200 gift card if we referred a new tenant but its been 5 months and we havent gotten those gift cards. The apartments are moldy, and have a roach problem. We are always having trouble with the appliances, although maintenance is quick to come temporarily fix the problem because it arises again. The carpets are uneven throughout the apartment and on top of that super dirty, seems like they dont clean them when someone new is going to move in. The vents are moldy and dirty, you can literally see the dust coming out. I requested to get it cleaned and they just changed the gate and said they cleaned the vent. The kitchen appliances are falling apart and have stains that cant be removed. Got my car towed from my own apartment complex, because they said they sent out an email to let us know to renew our sticker but the information was in one of their spam emails. Called to talk to a manager about the situation, never got back to me. Went in to ask about it, manager wasnt in the office. These are student living apartments but the internet sucks. I think its the fact that we are students that they dont care to meet our needs, and expect us to pay rent but live under horrible conditions. Also, its not safe... someone broke into out apartment in the middle of the night who was being chased by the police. The worst possible living establishments scenarios you could think of have happened to us while living in these apartments.

1548811128

Microsoft Sam

google

3

I lived here for a year and a half. It's an okay place to live for the money. The Ballpark (and surrounding complexes) are owned by investors who will eventually redevelop it into an upscale mixed-use complex, so the owners are basically skating by on the bare minimum to keep the complex up to code and make their money before they can knock it down. Here's my experience: Pros: The location. Seriously, I would rate the place much lower if it weren't for the location. It's a 10 minute drive/uber ride to downtown and a 25 minute bike ride to downtown. It's right next to the Town Lake hike trail, so you can make it all the way to Zilker Park or downtown without crossing a single street (other than Pleasant Valley). It's also right next to Guerrero Park and walking distance to a couple of bars, Dollar General, HEB, and other stores. The neighborhood is mostly safe - Riverside used to be pretty sketchy but it's cleaned up a lot in the past few years. The valet garbage pickup is great. There is free yoga Tuesdays and Thursdays at the clubhouse. The staff (office and maintenance) is nice. The rooms come furnished with full size beds and living room furniture. They matched me with random roommates which ended up being a great fit (though I've heard some horror stories from neighbors). The pool area, though dirty (I'll get to that below) is huge, the hot tub is a nice feature, and there's lots of grills. There's a great covered basketball court, sand volleyball court, and a big open field for dogs to play. The neighbors generally keep to themselves. Cons: Yikes, where to begin? The apartments have never been updated since they built them in 2001. The apartment was filthy, the paint in the bathtub and sink was chipping and rusted. The fixtures and fit and finish is old and dirty. The grounds are a hot mess, the grass has big dirt/mud patches that always overflow when it rains. There sidewalk under the stairs always floods when it rains and turns to mud. People put down loose brick pavers under the stairs to walk on to avoid getting wet. The pool area has uneven & cracked concrete, half of the chairs are broken, and the hot tub badly needs to be power washed. The gym? Half of the equipment is either worn or broken. If you do use the gym, one of 2 things happens: 1) Remember the nice basketball court? People who don't live here come to use it, so you have someone banging at the door every 5 minutes to use the bathroom or water fountain, because they don't have a key fob. 2) It gets over 100 degrees inside the gym in the summer because said basketball players (remember, they don't live here) prop the door open to use the facilities, thus letting all the A/C out. Speaking of A/C, our air conditioning went out in the middle of the summer and it took over 3 weeks to fix. It was supposed to be 2 weeks, but they accidentally went to the wrong apartment (and ended up breaking theirs in the process - sucks to be them). We also didn't have hot water for several weeks after moving in, despite them saying it was "fixed" multiple times (at first it was allegedly because we didn't pay the gas bill, then it was because Texas Gas had an outage, then it turned out a switch wasn't flipped, then it turned out our water heater was broken). I also got locked out of my own bedroom on the first day because the bedroom door had a lock that didn't match their keys. The gate sometimes breaks and you can't get into the complex until someone leaves - then, the gates were stuck open for over 2 months, so anyone could just waltz on in. Even though Wi-fi is included, you have to buy your own router and set it up via CampusConnect, which was a nightmare setting up. Also, bikes get stolen even when locked up (keep it inside the house to be safe). The verdict? It's a cheap place to live and you get what you pay for. It's one of the only complexes in Riverside that has bedrooms with private bathrooms that also come furnished with mattresses. It's a safe place to sleep at night without being bothered.

1557529656

Alex Reyes

google

Alex, Thank you for taking your time to acknowledge our employee Armando! Check us out on our Instagram for a special recognition for him. -Sergio Limas, GM, BPN

1558105254

5

Great customer service especially Armando Garza.

1573866233

Patrick J

google

We feel badly that you are not happy and would like to make your experience here enjoyable. Customer service is our priority and we will work diligently to ensure your happiness. Our General Manager has reached out to you via email so we can set up a plan of action.

1569535616

4

My place has a cockroach problem and my internet just went out for either the fourth or fifth time this month. Yeah it's cheap, but as expected, you're going to have to deal with a lot of the annoyances that come with it. Edit: I am updating my review after they sent an exterminator to my apartment and got rid of the cockroaches.

1602716833

Tre wiser

google

Hello, I am sorry to hear that you have not had a positive experience. I would like to be able to address any concerns you have, but your name is not in our system as you have entered it in for the review. We are currently sending out incentives now and if you have any further questions, please reach out to the office so we can better assist you and address any issues.

1603209607

1

This is not the right place if your an individual about business. Ballpark North's style is like playing cat and mouse literally. Also I have not received incentives for moving in and I've been here since August. Ive tried communicating with the leasing office but its a higher up problem which reflects on the entirety of Ballpark North.