Hi An, we're sorry for your experience. In general we pride ourselves on our customer service. There might have been a glitch with the phone service. Please let us know which day you were here so we can look into and address it going forward.
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Weekday at 3PM, waited 30 min at the door and no one is there. No one is picking up the phone either. Horrible customer service, cant reach anyone. I actually waited an hour and a half at the door until they came back from their coffee break.
I was visiting NY and in search of a new wallet. I googled and came across Tusk. Such a hidden gem. I found the perfect billfold in a beautiful leather. Be aware that its not a store front but on the 5th floor.
I cannot say enough good things about Tusk. I have had many Tusk wallets through the years and now its the only wallet I will use. I just ordered a new slim clutch wallet and credit card wallet online and I had some questions before placing my order. Nevin corresponded with me and answered my many questions - his continued patience was very much appreciated and his knowledge about the products was incredible. I will recommend Tusk to all my friends - I only wish I lived in New York so I could visit the store. Thank you Tusk for executional products and customer service.
Love my new bag. Its the perfect size and the quality is so nice that I think it will last me a long time. The strap was a little too long for my short self ;) but they were so helpful and made extra holes. Ill definitely come back when I need a new wallet.
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