If you want your product in time, dont order here. They were 2 months late and I only got it as I threatened to cancel. Also their delivery service America West is horrible! Their white glove delivery is a joke! I made at least 20 calls just to get my product 2 months late and dealing with people who could care less! The worst experience I have ever had spending over $4k. Never again with them!
My university has an exclusive deal with Warehouse Direct for office supplies. This is supposed to ensure that we get the best prices. But instead we get slow deliveries, fewer choices, and higher prices. I bought a standing desk from them, which they suggested (there was only one choice). It wobbles awfully. I told them this was unacceptable, and instead of accepting a return, our contact set up *four* meetings with their supplier, who all told me the product should work ok. No offer to return the desk, just me wasting my time and losing productivity. This same desk (the Hon Coordinate) sells for slightly cheaper than we paid on Amazon, BTW, where there are many other choices. I purchased a white board for WD for $320. The literal exact same item is $160 on Amazon. I've tried ordering mechanical pencils through the company, since I have no other choice, and twice been told they don't actual sell the item on their page. Why would anyone want to do business with a company like this?
The prices make you feel like it's such a great deal. Don't be fooled. Their customer service is horrible. They use third-party freight for delivery and do not deliver on time. It's not worth the hassle or the few dollars saved. I will never shop here again. I called after product had not arrived four days after the end of the delivery window and was told by customer service where the shipment was, but they couldn't give me an estimate on arrival, because another company handled that. Called the third-party company and their customer service apparently thought her job was a joke or that my lost shipment was. The worst experience ever! Don't do it to yourself.
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