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ShipBob
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ShipBob reviews
Information about ShipBob
3,64
80 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjNDZXZXdnRRAB!2m1!1s0x0:0x2cdc764c83a52896!3m1!1s2@1:CIHM0ogKEICAgICc46WewgE%7CCgwI38KM9AUQyL-c5AI%7C?hl=en-US
Xander Kotsatos
google
https://www.google.com/maps/place/?q=place_id:ChIJRTD2v8YsDogRliilg0x23Cw
1
Prices seem low but nickel & dimed almond the way and huge penalties if you have to remove inventory. Mistakes: sent wrong inventory to wrong customers, misquoted bulk orders, execs not willing to speak to merchants when having a bad experience. Avoid at all costs.
1467842605
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNndC15QkZ3EAE!2m1!1s0x0:0x2cdc764c83a52896!3m1!1s2@1:CIHM0ogKEICAgICgt-yBFw%7CCgwIrYD2uwUQwIybvwE%7C?hl=en-US
Beth Harlow
google
https://www.google.com/maps/place/?q=place_id:ChIJRTD2v8YsDogRliilg0x23Cw
1
Absolutely horrible experience. We shipped a vintage, one of a kind, small piece of furniture from our store to a loyal customer who moved to Pennsylvania. We insured the product for the retail price. Our customer paid over $500 ($200 in shipping charges) for an item that came in PIECES. Not even all the pieces were in the box. It was broken, repackaged and still sent to the customer. After MONTHS (Not kidding, it took 5 months) and a lot of headaches, we lost a customer, our money, and a great piece of furniture. After fighting tooth and nail, we finally received a check for the amount we had claimed as insurance but were just out of luck when it came to the hundreds of dollars we paid for shipping. Very VERY long process for such a disappointing outcome. Would never recommend shipping with ShipBob. They approached US and promised excellent quality. Save yourself the trouble and use another company!
1506091072
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3c091Q0J3EAE!2m1!1s0x0:0x2cdc764c83a52896!3m1!1s2@1:CIHM0ogKEICAgICwsOuCBw%7CCgwIwMCUzgUQgODhyQM%7C?hl=en-US
Wig Aisle
google
https://www.google.com/maps/place/?q=place_id:ChIJRTD2v8YsDogRliilg0x23Cw
Thank you for your great review. We look forward to many years of partnership with your business!
1506357781
5
We are a small business. When we discovered ShipBob during their 1st year we immediately understood that they were a team that could work within our fulfillment model. We contacted the company and was immediately serviced by the owner. At that time our fulfillment model was not a part of their model. The owner listened to us and understood the need of a company like ours and enthusiastically took us on. It has been 3 years now. And they have grown quite substantially. But, still today they treat our account with the same level of excellent service and attention as they initially did. Of course we understandably also had to adapt our internal procedures to work with outsourcing our fulfillment needs to a 3rd party provider. But our company has greatly benefited from their distributed fulfillment center model in serving our customers. There have been rare issues that have affected our shipments. Unexpected and unwanted issues arise and will in the future; because there are many variables that affect the shipping process. But ShipBob has always been responsive and worked directly with us to resolve our issues to the satisfaction of our customers and us. We also work with other "popular" fulfillment networks. But ShipBob by far has been highly capable, responsive and reliable. There are actual human beings who are on the other end who work with us to assure our customers receive their shipments on time and in excellent condition. Their process also allows for communication to the warehouse employees so that special customer requests can be accommodated. We have been flexible and they have been responsive with developing a successful workflow. The overall success of our company's working relationship with ShipBob's service far outweighs any rare shipping issues that have occurred. We are extremely happy with our choice to work with the ShipBob network. And, excited to have been along for the ride to watch this company in its earlier days as it has made great strides and the correct business choices to grow within this new and expanding industry. Shipbob provides great fulfillment services and excellent customer service. Thank you very much Divey and Dhruv for being client focused and understanding that your teams efforts extend to our customers as well!
1466130741
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnN2Qzd2NREAE!2m1!1s0x0:0x2cdc764c83a52896!3m1!1s2@1:CIHM0ogKEICAgICg7d3wcQ%7CCgwItcKNuwUQwNWQgwE%7C?hl=en-US
Sean Kreidler
google
https://www.google.com/maps/place/?q=place_id:ChIJRTD2v8YsDogRliilg0x23Cw
5
I use them regularly! Huge time and money saver for my company!
1580828125
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNNb19HN1d3EAE!2m1!1s0x0:0x2cdc764c83a52896!3m1!1s2@1:CIHM0ogKEICAgICMo_G7Ww%7CCgwIpbmZ7wUQ6KTUvwE%7C?hl=en-US
Jordan Holmes
google
https://www.google.com/maps/place/?q=place_id:ChIJRTD2v8YsDogRliilg0x23Cw
1
UPDATED INFORMATION They asked me to take down my review in order to get my money back in cash. Otherwise it was a credit. NOTICE how they have tried to add fake comments since my comment to boost their rating back up ORGINAL COMMENT They have overcharged me on several occasions and have not resolved the issue. Literally charging hundreds of dollars to ship a small product. No one had the thought to check to see that they entered the weight of the product wrong. Then they didn't give my money back, just tried to credit my account. Terrible, pulling my inventory out immediately .
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