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Not Just Travel
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Not Just Travel reviews
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3,45
11 reviews
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Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzc0tPeTdnRRAB!2m1!1s0x0:0x2f2703ab9eefaed2!3m1!1s2@1:CIHM0ogKEICAgICssKOy7gE%7CCgsIvNOR8QUQwILCRA%7C?hl=en-US
Darren
google
https://www.google.com/maps/place/?q=place_id:ChIJPThIbYaYc0gR0q7vnqsDJy8
Hi Darren, Thank you for taking the time to leave a review and for bringing this to our attention. I'm very sorry to hear you feel this way and I apologise for the delay in responding to your review. 99% of our Not Just Travel reviews are on Trustpilot, in which we are rated 5 out of 5 across 1,000s of reviews. We rarely see Google reviews. When I saw your review I reached out to our head of operations Vicky, who was unable to find a booking under your name. We would like to be able to locate which booking you are referring to so we can help you as quickly as possible, but without more information we will struggle to locate you on our systems. Please could you get in touch with head office on this number and ask to speak to Lorna or Vicky 01202 978219 or respond to this review with more details on your experience or booking. Once we know more detail we would love the opportunity to turn this around for you. Thank so much, Rebecca
1607524669
1
BOOKED ONCE WILL NEVER USE THESE AGAIN AND I RECOMMEND PEOPLE LOOKING ELSEWHERE NOT TO USE NOT JUST TRAVEL. I book a family holiday with not just travel I couldn't go due to visa reasons to which I queried before booking and the agent said it would be ok. This was a booking for six people when I queried could I get a refund I was told no I asked for an exchange I was told no I ask for a change of name again told no. Quick enough taking money but no help in difficulties
1533732528
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBbmFxdjJRRRAB!2m1!1s0x0:0x2f2703ab9eefaed2!3m1!1s2@1:CIHM0ogKEICAgIDAnaqv2QE%7CCgsIsM2r2wUQgLPkVg%7C?hl=en-US
S S
google
https://www.google.com/maps/place/?q=place_id:ChIJPThIbYaYc0gR0q7vnqsDJy8
Hi there, Thank you for taking the time to leave such a detailed review and share your experience with others across the whole trip. I'm very sorry to hear your holiday at the Phoenix hotel wasn't a good one, especially when you have paid a lot of money for it. I appreciate this must be very frustrating. Although our travel consultants provide incredible 5-star experiences for customers across a whole host of destinations, Not Just Travel is a travel agency in which people leave reviews about their booking experience. The ability to control every aspect of the holiday including a boat trip not telling you to bring towels is not something a personal travel consultant can always control or guarantee. As this review was posted back in 2018 I cannot see which travel consultant you were dealing with at the time otherwise we would look into this further. Thanks again, Rebecca
1607526251
1
It's not clear who to contact. You book through one person however there's so many middle people involved, you don't know who to contact. I couldn't get hold of her during the trip and there isn't a contact locally. They didn't arrange beds for the 2 kids so the kids didn't have anywhere to sleep in the Phoenix hotel. We paid a lot of money for the kids 2600 per child to be exact for them not to have a bed!? For the first 2 tours she told us the collection time from the hotel but for the rest we didn't know. Given we were travelling around a lot, this was extremely important. They allowed for 3 hours for a collection from the hotel to an airport but as it was an internal flight they only needed 2 hours. When I tried to change it they said they couldn't however I called and they changed it easily. They are not willing to support you whilst on your holiday. You are on your own. When we arrived one of the tours wasn't booked- kitamani lake tour. This is a huge oversight. Luckily they were able to change it however we had to move our plans around On the 29th the tour guide was an hour late. They were meant to arrive at 9am, at 9.20 we were told they were coming at 10? This is a waste of our time rushing and waiting around for them. On the 29th the tour was very poor - we missed out on 2 key aspects of our tour because we were waiting around for over 2 hours for one part of the tour. This Is unacceptable. We didn't do the soap carving or the cooking lesson which was important as my mum is a chef. The kintamani lake tour is poorly organised. They just take you to shops and don't explain anything. They take you to a rubbish restaurant when you get to the volcano - the food was really poor. It looks like it was a cheap place. When i arrived at Fairmount they didn't have the kids beds arranged again. Fairmount said that there would be additional charges and I had to again sort this out myself. The day before we were to go on a tour they said that we couldn't go on it. At the last minute i had to arrange for a replacement tour which wasn't what we expected. On the boat ride they don't tell you to bring towels also they didn't have a vegetarian meal arranged for the vegetarian in our group. This is a huge oversight as she couldn't eat anything on the tour. Overall dissaponited.
1566992354
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVbWNXWEx3EAE!2m1!1s0x0:0x2f2703ab9eefaed2!3m1!1s2@1:CIHM0ogKEICAgIDUmcWXLw%7CCgwI4s-Z6wUQuO_-3wI%7C?hl=en-US
H A
google
https://www.google.com/maps/place/?q=place_id:ChIJPThIbYaYc0gR0q7vnqsDJy8
Hi there, Thank you very much for taking the time to leave a review. Rashila, your personal travel consultant will be very happy to hear your holiday was stress free. It's great to hear you would recommend. Thanks again, Rebecca
1607525566
5
Very good service. Made our holiday stress free. Rashila was brilliant in getting back to me so quick with affordable quotes. Private transfers made it even easier. Would highly recommend
1499949106
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnd0llWnB3RRAB!2m1!1s0x0:0x2f2703ab9eefaed2!3m1!1s2@1:CIHM0ogKEICAgIDgwIeZpwE%7CCgsIstCdywUQgPSNUA%7C?hl=en-US
Kush k
google
https://www.google.com/maps/place/?q=place_id:ChIJPThIbYaYc0gR0q7vnqsDJy8
5
Made my holiday easy & stress free. Thank you
1607451771
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpMmVuNmJREAE!2m1!1s0x0:0x2f2703ab9eefaed2!3m1!1s2@1:CIHM0ogKEICAgIDi2en6bQ%7CCgsI-4i__gUQsPjGHw%7C?hl=en-US
Mark Radford
google
https://www.google.com/maps/place/?q=place_id:ChIJPThIbYaYc0gR0q7vnqsDJy8
Hi Mark, Thank you for taking the time to leave a review and for bringing this to our attention. I'm very sorry to hear you feel this way. As soon as your review came in I reached out to our head of operations Vicky who has been looking into this as a priority. Vicky was able to find a few bookings under your name dating back to 2018/19. We would like to be able to locate which booking you are referring to so we can help you as quickly as possible, but without more information we will struggle to locate you on our systems. Please could you get in touch with head office on this number and ask to speak to Lorna or Vicky 01202 978219 or respond to this review with more details on your experience or booking. Once we know more detail we would love the opportunity to turn this around for you. Apologises once again that you feel that the experience hasn't been what we would hope for. Thank so much, Rebecca
1607524337
1
When things are not going right left to the customer to sort out, appalling
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