Hello. Very sorry to hear of your experience in the shop yesterday, we take customer service very seriously and I would very much like to opportunity to discuss and see if there is anything we can learn. I believe I might have replied to a Facebook message from your son in regard to Grivel Accordion crampon fittings the same day. I will be available on the Ambleside shop number Tuesday if you wanted to call. Paul Holtom Marketing Manager
1639758949
1
Went into the shop today with my son, who spent several hundred pounds. I have to say the service was appalling!
Bought a pair of la sportiva tx2 approach shoes 6 months ago, lightly worn at evenings and some weekends. I returned them due to failure and have been told they are not covered under warranty. Poor customer services from both companies. Last time using either
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