Valet stole my credit cards from my truck along with the change that I had in the door. Evidently tipping $5 when I dropped the car and another $5 when I picked it up along with the $36 fee wasnt enough. They had to steal from my car as well.. Thief bought a few items at cvs per my bank. Yes I did contact the hotel with the info. They wanted to talk it over and call back I guess but failed to do that. I dont think Ill be back to this hotel. Ill be contacting IHG directly.
Positive: The room was spacious and clean. The the staff was very helpful and accommodating. The decor was very tasteful and looked very high end. Negative: Everything was great.
The staff was awesome from valet to the front desk. I love that it was pet friendly. They even made a personalized tag for my hotel door with my dogs name on it. The hotel smelled clean and the rooms were nice. The only complaint which was very unacceptable is our sheets and comforter had brown hard stains on them. Very gross the staff did bring more bedding however the staff who cleaned the room should have never left or used soiled bedding! Very unsanitary.
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