I ordered a glass table and chairs through a professional designer. The glass table top arrived with significantly visible scratches. We requested a replacement and after five weeks the replacement arrived. The second table top was delivered with highly visible "waves" in the glass, so this was also returned. Aggravated by the service, I contacted my designer. According to my designer, the Lexington Furniture rep, John, said, "The scratches would be there in a month anyway" and, "glass is never perfect and it's not going to be perfect, and I spoke to our customer service center and they agree". My expectations as a Lexington customer are to receive a glass table with no scratches and/or HIGHLY VISIBLE defects. To be told that such quality is "standard" or "acceptable" is infuriating. My customer satisfaction level with John and with this Lexington's products and services is unequivocally zero.
Trade showrooms, featuring an extensive selection of high end furniture, lighting and fabrics. Most furniture is custom and a huge selection of options are available. Exceptionally good customer service. Designer's and Architect's source for quality furniture.
Amazing customer service! I had a single drawer stop break, and they sent me a package containing a kit to replace it. All for a dresser that is 9yrs old, and out of warrantee. Great work guys
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.