Carson Vision reviews

1604903029

Lois Murallon

google

Lois, we can't confirm or deny patient status online due to HIPAA privacy laws, so while we may not be able to reference specific instances, we can explain our policy. By operating at limited capacity, it is of the utmost importance for patients to arrive on time to their appointments. This is why we ask all patients out of courtesy to others, to rearrange their appointment time with our staff if they are running late, or their spot may be given to another patient on the waitlist. Typically the late appointment patient is given more than a 5 minute grace time. I would like to deeply apologize for any of the staff reponses that you have mentioned. Rudeness by any member of my staff will never be accepted my myself. I will review with my staff your experience in my office and will take those steps to re educate on our office treatment of our patients. -Dr. Shiomi, Owner

1604966199

1

NO STARS AT ALL I am the type who will never in a million years post an extensive review of bad customer service. So far, this was the worst. I came in with my family and supposedly with two appointments. I am the recurring patient and my dad the new customer. Unfortunately, my whole family and I came in 5 MINUTES late, 5 MINUTES. Of course, I ultimately understand that we should not have gone in late for even a second but with our experience with appointments, hospital-wise, clinics, etc. 5 minutes late was never a problem. As we tried checking in, the first lady who approached us saying that they have given our spots to a family that consisted of three people. 5 MINUTES late and they gave our spots to three people. As we tried to handle the situation with the receptionist, she then blamed us for being 5 minutes late. She steers it to reasoning with the virus situation and their reopening after telling her that 5 minutes is a brief amount of time and it is not enough of an excuse to move us to the bottom list. What was worse is she repeatedly addressed that what we are doing at the time is already wasting time, meaning she said its a waste of time for us to be complaining. Now, if you were the customer, how would you react to that? Another disappointment is when they checked both appointments and shows that they only booked one of us which doesnt include me. The receptionist continued to blame us as she said with an attitude No, you did not book two with us when a third party has already asked for my information including my dads over the phone a month ago. The receptionist then reminded my dad that he should have been 15 minutes early for paperwork that they also failed to disclose over the phone. They only told him to come at the appointment time assuming paperwork will be signed on the dot, not 15 minutes earlier. No, COVID is not an excuse! Reopening is not an excuse to stack up numerous customers when you only had ONE doctor who could not even catch up to so many patients in one day! I suggested that what they could do is give approximate convenient time to all patients for them not to be compromised and feel tight only for the assistant to respond to me ill mannerly, we would only have two patients in a day if thats the case. Listen, that is not my problem nor it will ever be to any customer. It goes to show how poor time management and customer service are. Anything can happen to a patient at a given time, and for you to further worsen it by giving his/her spot to someone else because of checking in 5 minutes late is unacceptable. It is your responsibility to disclose how strictly punctual patients should be even if its 5 minutes or else you will give away their spots to someone else without regard. Now I understand the handling of COVID-19 and the busy reopening, but it is the managements responsibility to space out everyones schedule with realistic proximities to accommodate everyone without possible inconvenience to both parties. I have been in Carson Vision for more than two years and it was all good until this happened. I will never come back here nor I will recommend this place to anyone. THE WORST CUSTOMER SERVICE I HAVE EVER HAD SO FAR. They never apologized, not even once. Hows that for customer service?

1537244386

Sunshine Rae

google

Bella, please feel free to contact our office directly at (310) 532-2622 . We're more than happy to discuss any issues with our services or products. Thank you. -Dr. Shiomi, Owner

1537488151

1

I purchased rose colored Michael kors glasses in the month of February. As of today, I noticed my glasses are now gold colored.

1620180034

Mallori Conedy

google

Mallori, we appreciate your thoughtful review. It makes us smile knowing we have your support. -Dr. Shiomi, Owner

1620331239

5

The customer service was great. Most of the staff was very helpful in assisting me during my exam.

1600217622

Dena Lenn

google

Thank you for the support, Dena! Your review means a lot to us! -Dr. Shiomi, Owner

1600290413

5

Outstanding service! I've been going to Carson Vision for 30+ years! Frank is amazing he's like family! Dr. Shiomi, O.D., is the best Optometrist ever! Designer frames are the best!

1654734917

Lauren Jones

google

2

Horrible attitude and customer service. Will never come back.