Hello Ray, there is no excuse, if we told you that we were going to call you back within 48 hours and didn't, that is our mistake. I am sorry for that. We would like to make it up to you. If you are willing, please call or email us the next time you have a pool or spa problem.
1599683272
1
I needed repair on a pool heater. The store said they would have their repair man call. After waiting two days I called his phone and left a VM. After two days, no response. Poor customer service.
Hello Adam, I am sorry for the headaches with multiple service companies, but I believe you have the wrong company. We don't have any Adam B in our service record nor did we do a job this year that included a filter install, spa leak and light problem. We also would have taken care of the light problem and wouldn't have referred you to another company. I am sorry for your problems and would like to help any way I can. Please contact the office or email us and I will gladly assist you. If the service call was under a different name please contact us and we can see if you are in our records. Sadly, mistakes do happen, we stand by our work and reputation and resolve those mistakes. I hope to hear from you soon.
1599682443
1
Went thru this store to have a new filter installed. It was put in backwards. Inquired on an above ground spa leak. They gave me a contact. Tech had to come back 3 times, and spa is till leaking. That guy also replaced my blown pool light, and of course that doesn't work either.
Been coming to AquaPool for 20 years. You can go to a chain pool store, but you wont get the quality of advice you get here.. Recommended to many friends. Bryan recently did a >very< tricky repair for me (pipe leak almost under my slab) came back umpteen times until he was 100% sure it would be ok to turn back on. Always patiently helps troubleshoot problems with pool equipment. I buy my chemicals from them too. Always an A1 experience
Simply the best! Stan is the most knowledgeable person I've ever met when it comes to pools. From water chemistry to equipment repairs to system upgrades, these guys really know their stuff.
Awesome service and they offer free water testing and cleaner checkups.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.