Thank you for choosing LAS Hardwoods for you purchase. The estimated time for your order to ship was two weeks and the product arrived after 10 days. Our store policy dictates that we do not accept individual planks or special orders for returns. This is communicated to every customer as well as on each special order invoice. We do apologize for any inconvenience this has caused. Please contact us if you need any further assistance.
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Everything wrong from the begging with my order. I ordered wood panels and instead of waiting 1 week I was waiting almost 4. Needed to reschedule the installer. Good that I ordered 2 boxes more than advised by installer because 1.5 box from 300 sqf was so different from the rest of the floor having smudges impossible to remove, discolorations etc. Unfortunately it needs to be thrown away because after talking to the manager I cant return it and will not get the refund for it. So my advise buy more panels or save yourself time and money and go somewhere else.
Unethical Practices!!! I bought special order stair treads and paid a premium for them. 1 1/2 thick solid red oak (SOLID???). what I got was to stair treads glued together. Not special order just a way for them to make more money on expecting customers. What some businesses will do to make a dollar. BUYER BEWARE!!! Don't get scammed buy somewhere else where they respect their customers!!! The Owner actually laughed at me when I told him I would something about this.
Place for professionals and homeowners. If you are looking for new flooring? This is it. They loaded with types and colors of hardwood, laminate or vinyl floor.
BEWARE!!!! We ordered 2150 of pre-finished floor. When they delivered it, they wanted me to sign for it before opening the truck and unloading it. I would not sign until they unload the floor. After they unloaded the truck it turned out that some boxes were missing and other boxes were damaged. They refused to replace damaged hardwood and when I 'v asked to issue refund for missing boxes they charged me restocking fee for something they failed to deliver to begin with. BEWARE!!!!
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