Hi Eduardo, I am disappointed to see this review. I have reached out to you on multiple occasions now to request a phone call to discuss your order with you and help resolve any issues. I would also point out that at no stage was a refund or return refused. If you would like to discuss your order I am still happy to jump on a call with you and get this resolved for you. Regards, Nic
1602749161
1
I am so sorry to write this review but the t-shirts we just receipt are far for what they promise. Super low quality standards. Cheap looking printing. Terrible image resolution. Colours are just not good. They say this quality is DGT standard but is not, specially with the printing machines they have. Return was not accepted.
Hi, I am very sorry to hear this. Could you please email [email protected] with details of your order and I will ensure this is resolved for you swiftly. Regards, The Shirt Monkey Team
1512154177
1
Very dissapointed with shirt monkeys poor service. They took my money, sent out the wrong order and then stopped replying to my emails!
Fantastic in every department! The customer service was brilliant and so was the finished product! I'm so thankful that I found them and they took the time to make sure everything was perfect. Thank you!
I would never normally write a review but I feel like I need to just to warn people like me who want to start a clothing brand. I tried to start my own brand with these as the order fulfilment sounds great if your just starting up as it means you dont have to buy in bulk. But the whole 6 months I worked with them was actually painful. Without going into detail because I'll rant all day if i do, heres a few things I experienced: - paid to have labels put in clothes, they were missing - other labels were put on wonky - embroidered logos inconsistent and poor quality - labels put on bottom hem of garments rather than the neck of 7 orders when SKUs stated 'in neck' - All but 2 orders placed on the first day of launch were sent out with defects - logos printed too big when all logos were made to scale - 62% of garments sent to my customers were defects - orders taking on average 2 weeks to reach customers There is no attention to detail at all and it's other brands reputations that theyre destroying. Communication with these is VERY poor. There is no care for the businesses they supply to at all. I couldn't happily promote my business as I was scared of what customers were going to end up with. I lost a lot of money closing website to look for new manufacturers but Id rather take the loss than build my brand a bad reputation. Only thing that was good was the quality of the Stanley Stella range, but thats available on the stanley stella website or on other print on demand companies. Honestly dont bother because youll get stuck in a vicious circle of wanting to gain your investment back but digging yourself a deeper hole.
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