Hi there Susan and thank you so much for reaching out to us. We are so incredibly sorry that you didnt have your usual wonderful experience. Were not exactly sure what happened during your visit but were certainly going to look into it. We expect incredible food and impeccable service. As you know, this is what we typically provide and were very sorry that we missed the mark during your visit. If you would be so kind as to reach out to the store or to contact us on Facebook we would love the opportunity to try and earn your satisfaction. Again, please accept our apologies and we really hope to see you again soon.
1650909073
1
Until yesterday I a would give this place 4.5 stars. However, yesterday was horrible. It took one hour to get my salad and it was wrong. It was cold grilled chicken instead of fried. I sent it back and 20 tov25 minutes later they brought back grilled chicken again. I was so hungry that I tried to eat food. I believe they microwaved the first chicken. It was warm and rubbery. I couldnt eat anything but the croissant and it was excellent. It will be a long time before I try this place again. By the way, I have always loved their fried chicken salad. Dont know what was going on there yesterday.
Hi Michael and thank you so much for your review. We are incredibly sorry you didnt have a great experience with us. As evidenced by our reputation, we typically hit the mark and the experience you described was unacceptable. We will look into your concerns and get it corrected. If you would be so kind as to reach out to us on Facebook or call the store directly we would love to know a little bit more about your experience, so we can use that information to address the matter. We would also like the opportunity to try and earn your satisfaction. We sure hope youll reconsider and give us another try. Were an incredibly popular restaurant for a reason and we expect to get it right. Our team is so passionate and cares so much about being the best, I promise we take this seriously. Sorry the manager didnt stop by your table, glad to hear that she was talking to customers and trying to earn their satisfaction. Were sorry we missed on your experience. We really hope to hear from you soon. Thank you.
1652035713
1
Went 5/4/22 lunchtime. It wasnt all that busy. Stood and waited about 10mins on a hostess to seat us and no one even spoke to us prior to that. Food was awful. Burger was over cooked and bun was soggy. Seasoned fries were not seasoned and were really overcooked. Service was even worse. Only one follow up before we got our meal and mixed up drinks and never checked back on us. Saw the manager check on several other tables while we were there but never stopped by ours. Upon leaving we were given the wrong gate code to get back to the dock to the boat, no one seemed to know what it really was. I normally give places more than 1 shot, but thats all it will be here. Very very disappointing.
I came here with my kids for lunch one of them had a birthday. Nice looking restaurant by the water with outdoor seating available. One of my kids ordered a cheeseburger and fries. Another ordered the shrimp and flounder plate with French fries and Caesar salad. I ordered the Cash Burger with fries. My kid liked the burger it was cut in half for him. My other child liked the shrimp and flounder. I tried a couple bites. The flounder was cut thin and had no flavor. The shrimp was cooked well but under seasoned. The fries were a lil soggy and cold. My burger was covered in onion strings and smothered in some kind of tangy sweet bbq sauce that I didnt care for and the fries werent fresh. It was like a pricey Applebees. I might be back and try something else but for the price I wasnt impressed
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