Don't get your motorcycle worked on here. Just brought in for recall repair and they scratched my motorcycle. The mechanic scatched the valve cover, parts of the frame, and the panel above the valve cover. He didn't put the panel back in place and didn't put the 2 hole plugs back. I'm very disappointed This mechanic didn't care. This is not the kind of service I expected from Honda.I'll never buy anything from this place again. I'll take my business elsewhere. I'm glad I warned these other 2 customers that were there to check their bikes before they leave.
Thank you so much for the kind words Rob! We forwarded this over to Fernando and he says thank you! It was a pleasure having you here and we hope your tour is going great, Cheers!
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5
I shipped my Goldwing down from Canada to SoCal, had some accessories added to it....Fernando and team did an excellent job, communicating with me, receiving my bike, doing the work and having it ready to go when I flew down a week later.... very much appreciated. Thanks SoCal....started my cross country tour on the right foot.... cheers!!
Be aware, if you are a reliable customer as I was, they do not do anything nice for you.... NO commercial gesture for your fidelity, they even do not admit when they do mistakes with consequences for their customers. The rates applied for maintenance or repair the bike you bought in the same place are at 100$/hr (much more than the current rate) and Rob told me that they will increase soon to 125$/h... My last visit, they charged me 4 hrs of labor when it took only 2.5 hours.... That is not nice and at that rate it is a lot of money... No mercy for the customers.... The mechanic advises are good but their decisions are not. They replaced my OEM chain by an after market without telling me. 5 months later, my new chain broke during my slow ride (thanks god i was slow at that moment). I brought back the bike and they refuse to apply the warranty, and I was reproached many things I did wrong on the bike when I do regular maintenance and I proved to them. How a chain can broke so fast and easily!! I take care of my bike and I do care of my safety with regular maintenance. It is very rare and very dangerous to have the chain breaking, this never happen on a new chain... Except if you have a bad one like an aftermarket one and they never told you... I never put aftermarket parts involving the safety on my bike. Obviously they do. I do not recommend this dealership which does not care about the customers which is bad located, not nice and does not respect the customers and they just enjoy to charge you the most they can...
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