Listed as Ariens service provider. Called ahead, was told 2-3 weeks for snowblower tune-up. Brought machine, then told "we really dont know, could be 2 weeks, maybe 6, dont know what to tell ya - we can help load it back in your truck if you want". Told him no thanks. Guy behind counter should never be dealing with public. Looks like a professionally run, clean store with lots of equipment. Wouldnt go back there if service was for free.
Sales are non existent. I agreed to buy a tractor two weeks ago. Haven't heard anything since. No idea when or if I can get it. I bought a Mahindra instead. IGNORE this dealer.
We are very sorry for the horrible treatment you received during your visit to our store. There is no reason for the person to have reacted in that manner. We have 6 other stores manned with personnel capable of answering any questions that they could not answer as well as a direct line to the Kubota's tech support team. We also have online lookup for Kubota parts. There is absolutely no excuse for you to get that sort of response from anyone in our organization. Upper management including the owner are looking into this situation.
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Horrible customer service! I asked if they had a part the guy couldn't even look at it to help me out. It was a kubota part but they had no training they said. Even if they didn't have it you would think as a business they would try to point you in the right direction of where to find it. I'll never buy anything from there again nor will I send anyone
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