They still have an issue with online inventory being incorrect. I actually called after I ordered and whoever I talked to said it was in stock so I assume they misunderstood. I got an email the next day from Steve offering a discount. I emailed that this is what others have mentioned in reviews and he didn't take the time to reply and defend his company. The product still shows available so they must just not care. I think others have mentioned a bait and switch mentality on the web side. Whatever. Overall, not the worst experience ever but not a good one either.
Horrible customer service! I said Good morning how are you? He responded What can I help you with? I repeated Good morning, how are you? He responded how can I help you? I said Are you not going to acknowledge my good morning? He said I did maam what can I help you out with? Nope , wont get my money. Acknowledging your customer IS KEY! Been in customer service all my life , BUSINESS is CUSTOMER SERVICE.
This place was very helpful, They got me a really great deal on a jacket that wasn't in stock. Just had to wait two days and picked it up in store. Would definitely come back again.
This place has the worst customer relations. Once you purchase its screw you if it's defected. They don't care and the junk the sell is poor quality. Exsample: i bought a face shield which distorted everything; you could not ride without lifting it up to see clearly. Brought it back & explained the problem but this one salesmen said i don't see anything wrong with it. I said that's because its not attached to your helmet & your not riding a motorcycle. He did not care..to bad. He said and i quote; that what happens when you buy cheap stuff.. Wow OMG! You just admitted your selling cheap stuff which is defective. My advice to all who buy merchandise from this business, they don't stand behind their mercandise and the sales people are rude and don't give a dame if you have a problem with what you puchase: as for any refunds or exchanges...forget about it. DO NOT BUY FROM THIS BUSINESS.
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