I had a disappointing experience here when purchasing embroidery. I chose a local embroidery shop over the large online outlets in the hope I would receive personalized service with my project. I dropped by the shop to look at hat styles and discuss the project with staff. I left the shop assured the project made sense and would work well (embroidered logo on front and back of hat). When I picked up the order, all the logos appeared bunched on the front of the hat. When I asked the shop about it, I was told that it was my fault as the logo and hat didn't go well together and that logo/hat combo caused the bunching. I asked the shop why they as experts didn't stop production or recommend changes to minimize these issues. They told me that it was my fault due to the logo/hat and that the bunching would decrease with wear. They provided me a fractional refund of the purchase after our discussion. It's been a month and the hats are still bunched. I will be visiting other embroidery shops in the future.
Hi Karla, We never tell people to hurry up, during covid we strongly suggest appointments and limited times in the shop. Sorry you felt hurried but we are also trying to stay safe. Take care.
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The do great work, but ever since Anna left this place lacks the customer service that she brought to this place.Went there to get some stuff done and was told to hurry up cause they were busy.Never returning sad because they do great job, but lack customer service
Been coming here for about a year for my restaurants chef coats embroidery. They do stellar work that hold up, and the price is great. They also work quickly usually next day turn around.
Chicago Custom Apparel offers a fantastic service from large to small orders at a great price. They are incredibly helpful with design, has a wide range of t-shirts to suit any budget and very efficient. I would highly recommend them!
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